Printed from https://fyi.org.nz/request/18864-chinese-national-security-check-delay on December 23, 2024 14:58

Chinese National security check delay

Ivy made this Official Information request to Ministry of Business, Innovation & Employment

Response to this request is long overdue. By law Ministry of Business, Innovation & Employment should have responded by now (details and exceptions). The requester can complain to the Ombudsman.

From: Ivy

Dear Ministry of Business, Innovation & Employment,

Hope this email finds you well.

My parents lodged their Returning Resident Visa application on 26 June 2021 (application number 20354002). On 13/07/2021, we received an email from a INZ support officer from the Fiji office, requested the INZ1029 form and the latest 5 years concurrent employment/ education history ( 2016-2021) from my parents. We provided the documents on 14 July 2021, and we received the confirmation of receipt from the office on the next day.

Please see the timelines below after the 15th July:

- 13 September 2021 we emailed to the officer to follow up on the application
- 14 September 2021 we received an email from the visa officer, advising there're some delay due to the impact of COVID -19 and the current lockdown
- 17 November 2021 we received an email from the support officer, requested a CV from my parents, we provided on 19 November, the officer confirmed receipt on 29 November
- 21 December 2021 we emailed to follow up on the application
- 18 Jan 2022 the support officer replied and advised the email had been forwarded to the visa officer
- 11 Feb 2022 we emailed the support officer again to follow up, as we didn't hear back from the visa officer
- 14 Feb 2022 the support officer replied and Cc'd the visa officer

And 1 month past, we still haven't hear anything back from the visa officer. It has been almost 9 months, just wondering what is processing time for the visa will be.

Yours faithfully,

Ivy

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Ministry of Business, Innovation & Employment

Kia Ora Ivy,

 

Thank you for contacting us.

 

The email address you have used here does not match the email address
noted on this immigration file application no.s 20354002. Therefore we
cannot verify your identity and release information to you via email.

 

You can phone us on +64 9 9144100 or 0508 55 88 55 (if you are in New
Zealand, but outside Auckland area). This service is available from Monday
to Friday 8am to 10pm

 

A customer service officer can verify your identity and, if satisfied,
release information to you regarding the file.

 

The applicant can otherwise contact us directly to request this
information. They should include their full name, date of birth, and
passport number, application number or client number when contacting us.

 

I hope this is helpful.

Ngā mihi,

Ivy

CLIENT SERVICES ADVISOR

Immigration Contact Centre, Te whakatairanga Service Delivery

Ministry of Business, Innovation and Employment (MBIE)

 

64 (9) 914 4100

PO Box 1473, Wellington, New Zealand

On 15/03/2022 12:45 pm, Ministerial Services
"[email address]" wrote:
> Kia ora team,
>
> Please see the below enquiry for your team.
>
> Thanks,
> Eric
>
>
>
>

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From: Ivy

Dear Ivy,

Thank you for your reply.

My email ([email address]) I use here is the email address in my parents' application for communication. And I have been communicating with INZ through my email address.

App: 20354002

Yours faithfully,

Ivy

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