Tēnā koe T Barnett,

Thank you for your email received 21 February 2022, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National Office to respond. 

Ngā manaakitanga,

Official and Parliamentary Information Team | Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū motuhake

-----Original Message-----
From: T Barnett <[FOI #18619 email]>
Sent: Monday, 21 February 2022 2:34 PM
To: OIA_Requests (MSD) <[MSD request email]>
Subject: Official Information request - Why can people No longer book appointments online using myMSD

Dear Ministry of Social Development,

I am a New Zealand citizen and reside in New Zealand Under the OIA, I request a copy of the following

Documents/discussions/minutes relating to the functionality of the "MyMSD" app been restricted

Documents/discussions/minutes relating to - why can people can no longer use the "MyMSD" app to book appointments ?

Context

every option that I tried is met with "Please Call Us" used to be very simple and straightfoward, Now is a 80min plus wait time

Yours faithfully,

T Barnett

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This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #18619 email]

Is [MSD request email] the wrong address for Official Information requests to Ministry of Social Development? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

-------------------------------
This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry.

-------------------------------

hide quoted sections

Tçnâ koe T Barnett,

 

On 21 February 2022, you emailed the Ministry requesting, under the
Official Information Act 1982, the following information:

Documents/discussions/minutes relating to the functionality of the "MyMSD"
app been restricted

 

Documents/discussions/minutes relating to - why can people can no longer
use the "MyMSD" app to book appointments ?

 

This letter is to advise you that the Ministry has received your request,
however requires more time to respond to this request. In accordance with
section 15(1) and 15A of the Official Information Act, the Ministry’s
decision will be with you no later than 6 April 2022.

The reason for the extension is that consultations necessary to make a
decision on the request are such that a proper response to the request
cannot reasonably be made within the original time limit.

You have the right to seek an investigation and review by the Ombudsman of
this decision. Information about how to make a complaint is available at
[1]www.ombudsman.parliament.nz or 0800 802 602.

If you wish to discuss any aspect of your request with us, including this
decision, please feel free to contact [2][MSD request email]

I will respond to you sooner if I am able to.

Ngâ mihi nui

Official and Parliamentary Information team | Ministerial and Executive
Services

Ministry of Social Development

 

Our Purpose:
We help New Zealanders to be safe, strong and independent.
Manaaki Tangata, Manaaki Whânau.

 

 

 

 

------------------------------- This email and any attachments may contain
information that is confidential and subject to legal privilege. If you
are not the intended recipient, any use, dissemination, distribution or
duplication of this email and attachments is prohibited. If you have
received this email in error please notify the author immediately and
erase all copies of the email and attachments. The Ministry of Social
Development accepts no responsibility for changes made to this message or
attachments after transmission from the Ministry.
-------------------------------

References

Visible links
1. http://www.ombudsman.parliament.nz/
2. mailto:[MSD request email]

Tēnā koe T Barnett,

 

On 21 February 2022, you emailed the Ministry of Social Development (the
Ministry) requesting, under the Official Information Act 1982, the
following information:

 

o Documents/discussions/minutes relating to the functionality of the
MyMSD app been restricted
o Documents/discussions/minutes relating to – why can people no longer
use the MyMSD app to book appointments?

 

On 18 March 2022, the Ministry advised that we had received your request,
however required more time to respond to this request. In accordance with
section 15(1) and 15A of the Official Information Act, you were advised
the Ministry’s decision will be with you no later than 6 April 2022.

 

The reason for the extension was that consultations necessary to make a
decision on the request are such that a proper response to the request
cannot reasonably be made within the original time limit.

 

The Ministry has decided to grant your request in part, however, it will
take some time to prepare this information for release. The information
will be sent to you by 29 April 2022. However, the Ministry will endeavour
to get the final response to you sooner if possible.

 

Some information will be withheld under the following grounds of the
Official Information Act:

 

o 18(e) - information does not exist or, despite reasonable efforts to
locate it, cannot be found.

If you wish to discuss this decision with us, please feel free to contact
[1][MSD request email].

 

If you are not satisfied with this decision, you have the right to seek an
investigation and review by the Ombudsman. Information about how to make a
complaint is available at [2]www.ombudsman.parliament.nz or 0800 802 602.

 

Nā mātou noa, nā

 

Official and Parliamentary Information Team   |  Ministerial and
Executive Services

Ministry of Social Development

 

Our Purpose:
We help New Zealanders to be safe, strong and independent
Manaaki Tangata, Manaaki Whānau

 

 

 

------------------------------- This email and any attachments may contain
information that is confidential and subject to legal privilege. If you
are not the intended recipient, any use, dissemination, distribution or
duplication of this email and attachments is prohibited. If you have
received this email in error please notify the author immediately and
erase all copies of the email and attachments. The Ministry of Social
Development accepts no responsibility for changes made to this message or
attachments after transmission from the Ministry.
-------------------------------

References

Visible links
1. mailto:[MSD request email]
2. http://www.ombudsman.parliament.nz/

Tēnā koe T Barnett,

 

I would like to extend my apologies, as the Ministry will not be able to
deliver our response to your OIA, due to the internal consultations
necessary. Please be assured that the Ministry is working to respond to
your request as quickly as we are able. As advised in our email to you on
6 April 2022, we want to be sure that we have checked all avenues to
reasonably respond to your request.  We will endeavour to deliver a
response to you by 18 May 2022 at the latest.

 

You have the right to seek an investigation and review by the Ombudsman of
this decision. Information about how to make a complaint is available at
[1]www.ombudsman.parliament.nz

or 0800 802 602.

 

Ngā manaakitanga,

 

Celia

 

Official and Parliamentary Information team   |  Ministerial and
Executive Services

Ministry of Social Development

 

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and
independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū
motuhake

 

------------------------------- This email and any attachments may contain
information that is confidential and subject to legal privilege. If you
are not the intended recipient, any use, dissemination, distribution or
duplication of this email and attachments is prohibited. If you have
received this email in error please notify the author immediately and
erase all copies of the email and attachments. The Ministry of Social
Development accepts no responsibility for changes made to this message or
attachments after transmission from the Ministry.
-------------------------------

References

Visible links
1. http://www.ombudsman.parliament.nz/

Tçnâ koe T Barnett

 

Please find attached the Ministry’s response to your Official Information
Act request.

 

Ngâ manaakitanga,

 

Celia

 

Official and Parliamentary Information team | Ministerial and Executive
Services

Ministry of Social Development

 

Our Purpose:
We help New Zealanders to be safe, strong and independent.
Manaaki Tangata, Manaaki Whânau.

 

------------------------------- This email and any attachments may contain
information that is confidential and subject to legal privilege. If you
are not the intended recipient, any use, dissemination, distribution or
duplication of this email and attachments is prohibited. If you have
received this email in error please notify the author immediately and
erase all copies of the email and attachments. The Ministry of Social
Development accepts no responsibility for changes made to this message or
attachments after transmission from the Ministry.
-------------------------------