MSD Systems Compromised

Amanda Murtagh made this Official Information request to Ministry of Social Development

Currently waiting for a response from Ministry of Social Development, they must respond promptly and normally no later than (details and exceptions).

From: Amanda Murtagh

Dear Ministry of Social Development,

This OIA is referenced to my last OIA dated August 10 2021, successfully answered by MSD 7th September 2021, where MSD confirmed its payment processes.

As this OIA relates to MSD payment processes being inconsistent with the OIA response, this is a matter of public interest. In line with this, I have redacted personal information in the attachments. Please email me if you require un-redacted versions.

A request was made on the 25th May 2021 for financial assistance (“debt”). The debt for the client was created on the 25th May 2021. Repayment of this debt by the client commenced 1st June 2021, however the debt was paid directly to the supplier on the 15th June 2021.

Please see attachments for verification of dates and payment times:

Attachment 1 17 June 2021 Dates included.
Attachment 2 10t July 2021, 9.53am dates not showing
Attachment 3 10th July 2021, 9.59am dates reinstated
Attachment 4 Confirmation of Spark Payment 15 June 2021.

Please answer the following questions:

1. Why was payment made in store at Spark instead of in the usual way?

2. Why were repayments commenced prior to payment of the debt?

3. Why were dates changed three times on MyMSD debt page?

4. Who compromised the process in an attempt to have the phone service disconnected that the payment related to?

5. What internal investigations are currently underway regarding this?

6. Was MSD hacked (and therefore also Spark hacked for the payment because the payment was paid via eftpos) or was there corruption within MSD?

7. If MSD was hacked, has this been reported to the GCSB?

Yours faithfully,

Amanda Murtagh

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Amanda Murtagh left an annotation ()

My apologies. Please contact me for the attachments as they cannot be uploaded here.

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From: OIA_Requests (MSD)
Ministry of Social Development

Tēnā koe Amanda Murtagh,


Thank you for your email received 7 September 2021, under the Official
Information Act 1982. Your request has been forwarded to the appropriate
officials at National Office to respond. 


The Ministry is focussing its resources on supporting New Zealanders
through COVID-19 by administering welfare support during this
unprecedented time.  Resources within our business units, where
information for OIA requests is drawn from, is limited or unavailable. 
Staff have been redeployed to assist the frontline with the processing of
welfare payments. As such, there may be a delay in you receiving a
response from the Ministry.


Thank you for your patience and understanding during this time. 


Ngā manaakitanga,


Official and Parliamentary Information Team | Ministerial and Executive

Ministry of Social Development


Our Purpose:
We help New Zealanders to help themselves to be safe, strong and
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū



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