Expected and average wait times for a complaints to be resolved ?

T Barnett made this Official Information request to Office of the Ombudsman

The request was successful.

From: T Barnett

Dear Office of the Ombudsman,

I understand that the Ombudsman is not subject to the Official Information
Act, however he acts in a manner which is consistent with, and in the
spirit of the Act.

I have 3 questions

What is the expected wait time for a complaint to be resolved ?

What is the average wait time (this year) for a complaint to be resolved ?

What systems/process do you use to prioritise complaints ?

Yours faithfully,

T Barnett

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Office of the Ombudsman

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Yours sincerely

Office of the Ombudsman | Tari o te Kaitiaki Mana Tangata

Phone 0800 802 602 (+64 4 473 9533)|Fax +64 4 471 2254
[Office of the Ombudsman request email] | www.ombudsman.parliament.nz
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Office of the Ombudsman   |   Tari o te Kaitiaki Mana Tangata

 

Phone 0800 802 602 (04 473 9533) | Fax 04 471 2254

[1][Office of the Ombudsman request email] | [2]www.ombudsman.parliament.nz

PO Box 10152, Level 7, SolNet House, 70 The Terrace, Wellington

 

[3]image001-original

IMPORTANT: The information contained in this email may be confidential or
legally privileged. It is intended solely for the recipient or recipients
named in this message. Please note that if you are not the intended
recipient you are not authorised to use, copy or distribute the email or
any information contained in it. If you have received this email in error,
please advise the sender immediately and destroy the original message and
any attachments.

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