Printed from https://fyi.org.nz/request/22930-disabled-persons-ombudsman-query on April 24, 2024 14:34

Disabled Persons - Ombudsman Query

Sarah made this Official Information request to Office of the Ombudsman

The request was successful.

From: Sarah

Dear Office of the Ombudsman,

I would like ALL official information that the Ombudsman Office holds, in how this office navigates and manages complaints of disabled persons

I would like ALL official information that the Ombudsman Office holds, in how this office reasonably accomodates to requests made by disabled persons in navigating and managing complaints made by disabled persons between the years of 2020 to 2023

I would like ALL official information that the Ombudsman Office holds, in what accommodations are currently in use, whereby this office prompts communication with a disabled persons, around making reasonable accommodations in the navigation of a complaint

I would like ALL official information on statistical information that is available to the general public of complaints made by disabled persons over the last 10 years. (not asking for personal information of complainants or staff)
- statistical information including the total of complaints raised by disabled persons that have been made to this office over the last 10 years
- statistical information including how many complaints of disabled persons have been successfully resolved by the office over the last 10 years
and whether or not the resolution service was through early resolutions, or any other form of investigation
- statistical information including how many complaints of disabled persons were unsuccessful
- statistical information including how disabled persons have complained about
ACC, the Ministry of Social Development, the Health and Disability Commissioner, the Privacy Commissioner and other government agencies

Yours faithfully,

Sarah

Link to this

From: Info
Office of the Ombudsman

Thank you for contacting the Office of the Ombudsman. This is an automated acknowledgement of your email.

If you have submitted a new complaint or requested advice, we will respond as soon as practicable.

If you have provided additional information relating to an existing complaint, we will add this to your file.

Yours sincerely

Office of the Ombudsman | Tari o te Kaitiaki Mana Tangata

Phone 0800 802 602 (+64 4 473 9533)|Fax +64 4 471 2254
[Office of the Ombudsman request email] | www.ombudsman.parliament.nz
PO Box 10152, Level 7, SolNet House, 70 The Terrace, Wellington
IMPORTANT: The information contained in this email may be confidential or legally privileged. It is intended solely for the recipient or recipients named in this message. Please note that if you are not the intended recipient you are not authorised to use, copy or distribute the email or any information contained in it. If you have received this email in error, please advise the sender immediately and destroy the original message and any attachments.

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From: Sarah

Dear Office of the Ombudsman,

I have contacted the Office to follow up on this query on 0800 802 602 on the 28th of June, and then I was emailed on the 30th of June, with the below email. Its now the 19th of July and I am still awaiting information. I never knew that the Ombudsman isn't subject to the Official Information Act 1982, however if a person/s is unhappy with an Official Information Request made about other authorities, that we then have to make a formal complaint with the Ombudsman to have the issue resolved. I'd also like to note that when I called on the 28th of June, I did speak with a staff member in early resolutions who didn't seem to know what I was referring too, when I was following up about an Official Information Request. I think this office needs to ensure that staff members know how to respond to these types of queries when they receive phone calls.

''Kia ora Sarah

Your request to the Ombudsman made via FYI.org is currently being worked on and a response is being prepared to your request for information. Please note that the Ombudsman is not subject to the Official Information Act 1982, however successive Ombudsmen have committed to acting within the spirit of the legislation to the extent they are able to, subject to the Ombudsman’s statutory secrecy and confidentiality obligations.''

The Ombudsman will be in touch with you again once a response to your request has been finalised.
Ngā mihi
Lottie Thompson

Advisor, Strategic Advice

Office of the Ombudsman | Tari o te Kaitiaki Mana Tangata

Link to this

From: Info
Office of the Ombudsman

Thank you for contacting the Office of the Ombudsman. This is an automated acknowledgement of your email.

If you have submitted a new complaint or requested advice, we will respond as soon as practicable.

If you have provided additional information relating to an existing complaint, we will add this to your file.

Yours sincerely

Office of the Ombudsman | Tari o te Kaitiaki Mana Tangata

Phone 0800 802 602 (+64 4 473 9533)|Fax +64 4 471 2254
[Office of the Ombudsman request email] | www.ombudsman.parliament.nz
PO Box 10152, Level 7, SolNet House, 70 The Terrace, Wellington
IMPORTANT: The information contained in this email may be confidential or legally privileged. It is intended solely for the recipient or recipients named in this message. Please note that if you are not the intended recipient you are not authorised to use, copy or distribute the email or any information contained in it. If you have received this email in error, please advise the sender immediately and destroy the original message and any attachments.

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From: Sarah

Dear Office of the Ombudsman,

Its now the 11th of September and I still haven't have had this request responded to by the Ombudsman, despite being emailed on the 30th of June 2023 by a staff member as noted above.

Its concerning that the Ombudsman is the entity responsible for overseeing complaints from persons here in New Zealand, if other government organisations or authority's do not respond to our Official Information Requests, however this office can't seem to deliver on the same level of accountability or customer service.

I do expect some level of communication and responsibility from this office regarding my request please.

Yours faithfully,

Sarah Brodrick

Link to this

From: Info
Office of the Ombudsman

Thank you for contacting the Office of the Ombudsman. This is an automated acknowledgement of your email.

If you have submitted a new complaint or requested advice, we will respond as soon as practicable.

If you have provided additional information relating to an existing complaint, we will add this to your file.

Yours sincerely

Office of the Ombudsman | Tari o te Kaitiaki Mana Tangata

Phone 0800 802 602 (+64 4 473 9533)|Fax +64 4 471 2254
[Office of the Ombudsman request email] | www.ombudsman.parliament.nz
PO Box 10152, Level 7, SolNet House, 70 The Terrace, Wellington
IMPORTANT: The information contained in this email may be confidential or legally privileged. It is intended solely for the recipient or recipients named in this message. Please note that if you are not the intended recipient you are not authorised to use, copy or distribute the email or any information contained in it. If you have received this email in error, please advise the sender immediately and destroy the original message and any attachments.

Link to this

From: Info
Office of the Ombudsman

Attachment image001.jpg
8K Download

Kia ora Sarah

 

Further to my email of 13 September 2023, I’ve responded to your request
directly.

 

Kind regards

 

John Lindeman

Principal Advisor

Office of the Ombudsman | Tari o te Kaitiaki Mana Tangata

 

[1]www.ombudsman.parliament.nz

PO Box 10152, Level 7, SolNet House, 70 The Terrace, Wellington

 

[2]image001-original

 

IMPORTANT: The information contained in this email may be confidential or
legally privileged. It is intended solely for the recipient or recipients
named in this message. Please note that if you are not the intended
recipient you are not authorised to use, copy or distribute the email or
any information contained in it. If you have received this email in error,
please advise the sender immediately and destroy the original message and
any attachments.

 

 

IMPORTANT: The information contained in this email may be confidential or
legally privileged. It is intended solely for the recipient or recipients
named in this message. Please note that if you are not the intended
recipient you are not authorised to use, copy or distribute the email or
any information contained in it. If you have received this email in error,
please advise the sender immediately and destroy the original message and
any attachments.

References

Visible links
1. http://www.ombudsman.parliament.nz/

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From: Sarah

Dear Info,

Thankyou very much for the direct response regarding my official information request.

Yours sincerely,

Sarah Brodrick

Link to this

From: Info
Office of the Ombudsman

Thank you for contacting the Office of the Ombudsman. This is an automated acknowledgement of your email.

If you have submitted a new complaint or requested advice, we will respond as soon as practicable.

If you have provided additional information relating to an existing complaint, we will add this to your file.

Yours sincerely

Office of the Ombudsman | Tari o te Kaitiaki Mana Tangata

Phone 0800 802 602 (+64 4 473 9533)|Fax +64 4 471 2254
[Office of the Ombudsman request email] | www.ombudsman.parliament.nz
PO Box 10152, Level 7, SolNet House, 70 The Terrace, Wellington
IMPORTANT: The information contained in this email may be confidential or legally privileged. It is intended solely for the recipient or recipients named in this message. Please note that if you are not the intended recipient you are not authorised to use, copy or distribute the email or any information contained in it. If you have received this email in error, please advise the sender immediately and destroy the original message and any attachments.

Link to this

From: Sarah

Dear Office of the Ombudsman,

The response to this Official Information Request was via email correspondence not by post as to what you've updated the last status of this OIR.

Yours faithfully,

Sarah Brodrick

Link to this

From: Info
Office of the Ombudsman

Thank you for contacting the Office of the Ombudsman. This is an automated acknowledgement of your email.

If you have submitted a new complaint or requested advice, we will respond as soon as practicable.

If you have provided additional information relating to an existing complaint, we will add this to your file.

Yours sincerely

Office of the Ombudsman | Tari o te Kaitiaki Mana Tangata

Phone 0800 802 602 (+64 4 473 9533)|Fax +64 4 471 2254
[Office of the Ombudsman request email] | www.ombudsman.parliament.nz
PO Box 10152, Level 7, SolNet House, 70 The Terrace, Wellington
IMPORTANT: The information contained in this email may be confidential or legally privileged. It is intended solely for the recipient or recipients named in this message. Please note that if you are not the intended recipient you are not authorised to use, copy or distribute the email or any information contained in it. If you have received this email in error, please advise the sender immediately and destroy the original message and any attachments.

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Things to do with this request

Anyone:
Office of the Ombudsman only: