We don't know whether the most recent response to this request contains information or not – if you are Simon Mason please sign in and let everyone know.

total number of Complaints and the outcomes

Simon Mason made this Official Information request to Public Trust

This request has an unknown status. We're waiting for Simon Mason to read recent responses and update the status.

From: Simon Mason

Dear Public Trust,

I require a summary of all the complaints made against Public Trust, the outcomes and the value of any settlements on a p/a basis for the past three years.

Yours faithfully,

Simon.

Link to this

From: info@publictrust.co.nz
Public Trust

Thank you for contacting Public Trust.

 

Your email has been received by our Contact Centre.

 

We’ll either respond to you ourselves or, if it’s something we can’t help
with, we’ll pass your enquiry on to the right person.  Our commitment is
to ensure you receive a response within one business day.

 

If your enquiry is urgent, please call us on 0800 371 471 from within New
Zealand or if you’re calling from outside New Zealand, +64 3 977 7956.

 

We’re available Monday through Friday from 8am to 5:30pm, excluding Public
Holidays.

 

Kind Regards,

 

 

The Public Trust Contact Centre Team 
[1]www.publictrust.co.nz

 

The information contained in this communication (including any attachment)
is confidential. If you are not the intended recipient you must not read,
use, distribute or copy the contents of this email or its attachments. If
you received this email in error, please notify us immediately and delete
the email and all attachments. Any views expressed in this communication
are not necessarily the views of Public Trust. No representation is made
that this communication is free of error, virus or interference.
Please consider the environment before printing this e-mail.

References

Visible links
1. https://mail.pthome.co.nz/owa/redir.aspx...

Link to this

From: INFO
Public Trust


Attachment attachment.png
1K Download


 

Dear Simon,

 

Thank you for contacting Public Trust. 

 

Your email has been received by the Contact Centre and forwarded to our
Corporate and Commercial Services Legal Team, for arranging a response
to you directly.

 

If you require further assistance, please email us
at [1][Public Trust request email] or call 0800 371 471 (+64 3 977 7956 from
overseas). We are available Monday to Friday, 8.00am to 5.30pm, to
answer your calls and email enquiries. If you would like an appointment
to come into one of our offices throughout New Zealand, we have times
available between 8.30am and 5.00pm Monday to Friday.

 

 

 

 

Regards

 

 

Barbara                                                              
Customer Service
Representative                                                     

 

 
 
Public Trust
 
Private Bag 5902, Wellington 6140
Toll Free: 0800 371 471
[2]www.publictrust.co.nz 

The information contained in this communication (including any
attachment) is confidential. If you are not
the intended recipient, please destroy this communication. Any views
expressed in this communication are not
necessarily the views of Public Trust. No representation is made that
this communication is free of error, virus or
interference.
 
P Please consider the environment before printing this e-mail.

show quoted sections

Link to this

From: INFO
Public Trust


Attachment attachment.png
1K Download

Attachment attachment.bin
0K Download


 

Dear Simon,

 

Thank you for contacting Public Trust. 

 

Your email has been received by the Contact Centre and forwarded to our
Corporate and Commercial Services Legal Team, for arranging a response
to you directly.

 

If you require further assistance, please email us
at [1][Public Trust request email] or call 0800 371 471 (+64 3 977 7956 from
overseas). We are available Monday to Friday, 8.00am to 5.30pm, to
answer your calls and email enquiries. If you would like an appointment
to come into one of our offices throughout New Zealand, we have times
available between 8.30am and 5.00pm Monday to Friday.

 

 

 

 

Regards

 

 

Barbara                                                              
Customer Service
Representative                                                     

 

 
 
Public Trust
 
Private Bag 5902, Wellington 6140
Toll Free: 0800 371 471
[2]www.publictrust.co.nz 

The information contained in this communication (including any
attachment) is confidential. If you are not
the intended recipient, please destroy this communication. Any views
expressed in this communication are not
necessarily the views of Public Trust. No representation is made that
this communication is free of error, virus or
interference.
 
P Please consider the environment before printing this e-mail.

show quoted sections

Link to this

From: Privacy
Public Trust


Attachment image001.png
1K Download

Attachment image003.png
0K Download


Dear Mr Mason

 

Official Information Act request

We acknowledge receipt of your request below for information under the
Official Information Act 1982 (“the Act”).

 

We will respond to your request as soon as possible, and no later than 20
working days after we receive it, being 10^th November 2021. If your
request is large or if it requires consultation, we may extend
the time limit under Section 15A of the Act.

 

Kind regards

Katie Errington
Intermediate
Corporate Solicitor
(she/her) [1]http://intranet.internal.publictrust.co....
-------------------------------------------------------------------------------
Public Trust
Level 4, 7/9 Fanshawe
Street, ClearPoint
House, Auckland 1010
Toll Free: 0800 371
471
www.publictrust.co.nz [2]Facebook  [3]LinkedIn

 

show quoted sections

Link to this

We don't know whether the most recent response to this request contains information or not – if you are Simon Mason please sign in and let everyone know.

Things to do with this request

Anyone:
Public Trust only: