How to exit Public Trust

Simon Mason made this Official Information request to Public Trust

Currently waiting for a response from Public Trust, they must respond promptly and normally no later than (details and exceptions).

From: Simon Mason

Dear Public Trust,

Please provide all information on how beneficiaries can exit a relationship with Public Trust

Yours faithfully,

Simon Mason

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From: info@publictrust.co.nz
Public Trust

Thank you for contacting Public Trust.

 

Your email has been received by our Contact Centre.

 

We’ll either respond to you ourselves or, if it’s something we can’t help
with, we’ll pass your enquiry on to the right person.  Our commitment is
to ensure you receive a response within one business day.

 

If your enquiry is urgent, please call us on 0800 371 471 from within New
Zealand or if you’re calling from outside New Zealand, +64 3 977 7956.

 

We’re available Monday through Friday from 8am to 5:30pm, excluding Public
Holidays.

 

Kind Regards,

 

 

The Public Trust Contact Centre Team 
[1]www.publictrust.co.nz

 

The information contained in this communication (including any attachment)
is confidential. If you are not the intended recipient you must not read,
use, distribute or copy the contents of this email or its attachments. If
you received this email in error, please notify us immediately and delete
the email and all attachments. Any views expressed in this communication
are not necessarily the views of Public Trust. No representation is made
that this communication is free of error, virus or interference.
Please consider the environment before printing this e-mail.

References

Visible links
1. https://mail.pthome.co.nz/owa/redir.aspx...

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From: INFO
Public Trust


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Dear Simon,

 

Thank you for contacting Public Trust. 

 

Your email has been received by the Contact Centre and forwarded to our
Corporate and Commercial Services Legal Team, for arranging a response to
you directly.

 

If you require further assistance, please email us
at [1][Public Trust request email] or call 0800 371 471 (+64 3 977 7956 from
overseas). We are available Monday to Friday, 8.00am to 5.30pm, to
answer your calls and email enquiries. If you would like an appointment
to come into one of our offices throughout New Zealand, we have times
available between 8.30am and 5.00pm Monday to Friday.

 

 

 

 

Regards

 

 

Barbara                                                              
Customer Service
Representative                                                     

 

 
 
Public Trust
Private Bag 5902, Wellington 6140
Toll Free: 0800 371 471
[2]www.publictrust.co.nz 

The information contained in this communication (including any
attachment) is confidential. If you are not
the intended recipient, please destroy this communication. Any views
expressed in this communication are not
necessarily the views of Public Trust. No representation is made that
this communication is free of error, virus or
interference.
 
P Please consider the environment before printing this e-mail.

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From: INFO
Public Trust


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Dear Simon,

 

Thank you for contacting Public Trust. 

 

Your email has been received by the Contact Centre and forwarded to our
Corporate and Commercial Services Legal Team, for arranging a response to
you directly.

 

If you require further assistance, please email us
at [1][Public Trust request email] or call 0800 371 471 (+64 3 977 7956 from
overseas). We are available Monday to Friday, 8.00am to 5.30pm, to
answer your calls and email enquiries. If you would like an appointment
to come into one of our offices throughout New Zealand, we have times
available between 8.30am and 5.00pm Monday to Friday.

 

 

 

 

Regards

 

 

Barbara                                                              
Customer Service
Representative                                                     

 

 
 
Public Trust
Private Bag 5902, Wellington 6140
Toll Free: 0800 371 471
[2]www.publictrust.co.nz 

The information contained in this communication (including any
attachment) is confidential. If you are not
the intended recipient, please destroy this communication. Any views
expressed in this communication are not
necessarily the views of Public Trust. No representation is made that
this communication is free of error, virus or
interference.
 
P Please consider the environment before printing this e-mail.

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From: Privacy
Public Trust


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Dear Mr Mason

 

Official Information Act request

We acknowledge receipt of your request below for information under the
Official Information Act 1982 (“the Act”).

 

We will respond to your request as soon as possible, and no later than 20
working days after we receive it, being 10^th November 2021. If your
request is large or if it requires consultation, we may extend
the time limit under Section 15A of the Act.

 

Kind regards

Katie Errington
Intermediate
Corporate Solicitor
(she/her) [1]http://intranet.internal.publictrust.co....
-------------------------------------------------------------------------------
Public Trust
Level 4, 7/9 Fanshawe
Street, ClearPoint
House, Auckland 1010
Toll Free: 0800 371
471
www.publictrust.co.nz [2]Facebook  [3]LinkedIn

 

 

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From: Katie Errington
Public Trust


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Dear Mr Mason,

 

I write further to your email dated 11 October 2021 to Glenys Talivai, CEO
and Complaints at Public Trust (the Complaints email) and our emails
regarding one of your Official Information Act requests below.

 

I understand that you will have received a response to your Complaints
email already. However, I am writing specifically to progress your
Official Information Act request in the Complaints email.

 

In the Complaints email you state:

 

“I want to know what other customers have done to get rid of Public
Trust”.

 

In the email copied below you request: “all information on how
beneficiaries can exit a relationship with Public Trust”.

 

Please clarify if the Complaints email request is for the same information
as in the email below, or if you are seeking different information. If you
are seeking different information in the Complaints email, please clarify
the information you are seeking.

 

Kind regards  

 

Katie Errington
Intermediate
Corporate Solicitor
(she/her) [1]http://intranet.internal.publictrust.co....
-------------------------------------------------------------------------------
Public Trust
Level 4, 7/9 Fanshawe
Street, ClearPoint
House, Auckland 1010
Toll Free: 0800 371
471
www.publictrust.co.nz [2]Facebook  [3]LinkedIn

 

 

From: Privacy
Sent: Thursday, 14 October 2021 5:15 pm
To: [FOI #17136 email]
Subject: FW: [External] Official Information request - How to exit Public
Trust [#FE4FEA]

 

Dear Mr Mason

 

Official Information Act request

We acknowledge receipt of your request below for information under the
Official Information Act 1982 (“the Act”).

 

We will respond to your request as soon as possible, and no later than 20
working days after we receive it, being 10^th November 2021. If your
request is large or if it requires consultation, we may extend
the time limit under Section 15A of the Act.

 

Kind regards

Katie Errington
Intermediate Corporate
Solicitor (she/her) [4]http://intranet.internal.publictrust.co....
-------------------------------------------------------------------------------
Public Trust
Level 4, 7/9 Fanshawe
Street, ClearPoint
House, Auckland 1010
Toll Free: 0800 371 471
[5]www.publictrust.co.nz [6]Facebook  [7]LinkedIn

 

 

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From: Simon Mason

Dear Katie Errington,

The two requests are seeking different information. One request data on those customers who have successfully exited the relationship with Public Trust and how they did it, and the other pertains to how I, a beneficiary, can exit the relationship with Public Trust.

Yours sincerely,

Simon Mason

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Things to do with this request

Anyone:
Public Trust only: