I would like information about Public Trust EPOA processes

C Lane made this Official Information request to Public Trust

The request was successful.

From: C Lane

Dear Public Trust,

I would like to know what process has to be taken by public trust to verify mental capacity of donors signing EPOAs via public trust in-order for that EPOA to be valid/processed/completed.

Can some one (a donor) sign an EPOA if not mentally capable, eg which can't read fully or write fully? Which is a brain injured person which can't under documentation?

What type of document would such person mentioned above be entitled to if not an EPOA?

What process/measures does public trust have to take in-order to complete signing of an EPOA of a donor with a brain injury which has obvious signs of brain damage.

Yours faithfully,

C.A

Link to this

From: Public Trust Info
Public Trust

In Confidence
Dear C.A.
 
Thank you for contacting Public Trust.
 
Your email has been received by the Contact Centre and forwarded to our
Privacy team.
 
If you require further assistance, please email us at
[Public Trust request email] or call 0800 371 471 (+64 3 977 7956 from
overseas).  We are available Monday to Friday, 8.00am to 5.30pm, to answer
your calls and email enquiries.  
 
Regards

Barbara
Customer Service Representative
 
Public Trust
 
 
Private Bag 5902 Wellington  
Tel: 03 977 7911
Toll Free: 0800 371 471
[1]www.publictrust.co.nz

 
The information contained in this communication (including any attachment)
is confidential. If you are not 
the intended recipient, please destroy this communication. Any views
expressed in this communication are not 
necessarily the views of Public Trust. No representation is made that this
communication is free of error, virus or 
interference.
  
Please consider the environment before printing this e-mail.  

(Name)
Customer Service Representative
 
Public Trust
 
 
Private Bag 5902 Wellington  
Tel: 03 977 7911
Toll Free: 0800 371 471
[2]www.publictrust.co.nz

 
The information contained in this communication (including any attachment)
is confidential. If you are not 
the intended recipient, please destroy this communication. Any views
expressed in this communication are not 
necessarily the views of Public Trust. No representation is made that this
communication is free of error, virus or 
interference.
  
Please consider the environment before printing this e-mail.  

show quoted sections

Link to this

From: Privacy
Public Trust


Attachment image001.png
1K Download

Attachment image002.png
0K Download


 

To Whom It May Concern,

 

We acknowledge receipt of your official information request dated, 12
September 2023 for information about:

 

 1. What process has to be taken by Public Trust to verify mental capacity
of donors signing EPOAs via Public Trust in-order for that EPOA to be
valid/processed/completed?

 

 2. Whether someone (a donor) sign an EPOA if not mentally capable, e.g.
can't read or write? Is a brain injured person who can't under
documentation?

 

 3. What type of document would such person mentioned above be entitled to
if not an EPOA?

 

 4. What process/measures does Public Trust have to take in-order to
complete signing of an EPOA of a donor with a brain injury, who has
obvious signs of brain damage?

 

We will endeavour to respond to your request as soon as possible and in
any event no later than 10 October 2023, being 20 working days after the
day your request was received. If we are unable to respond to your request
by then, we will notify you of an extension of that timeframe.

 

Regards,

Kelly Reuben
Solicitor (Corporate) [1][IMG]

show quoted sections

Link to this

From: Privacy
Public Trust


Attachment image001.png
1K Download

Attachment image003.png
0K Download

Attachment OIA Decision Letter CA Lane.pdf
514K Download View as HTML

Attachment EPA Capacity.pdf
560K Download View as HTML

Attachment EPA Signatures Witnessing.pdf
405K Download View as HTML


 

To Whom It May Concern,

 

Please find attached our response to your request for information under
the Official Information Act 1982.

 

Regards,

Kelly Reuben
Solicitor (Corporate) [1][IMG]
-------------------------------------------------------------------------
Public Trust
SAP Tower, Level 16, 151 Queen Street, Auckland
CBD

Private Bag 5902 Wellington
Tel: 09 520 7258
Toll Free: 0800 371 471
[2]www.publictrust.co.nz [3]Facebook  [4]LinkedIn

 

 

 

show quoted sections

Link to this

Things to do with this request

Anyone:
Public Trust only: