Mental Injury Cover Part A
Gladys Webster made this Official Information request to Accident Compensation Corporation
The request was partially successful.
From: Gladys Webster
Dear Accident Compensation Corporation,
A client has cover for PTSD. SCU have several treating practitioner reports citing current active PTSD symptoms. Cover is established. Only investigation required under law (The Act 1992) is a medical assessment regarding s(103) at date of injury. If all this is provided to SCU why do they distress clients by saying investigations will take 4 months?
This is cruel and not highest service or best practice! A physical claim has cover and entitlements established within days, and SCU take 4 months???? (SCU's incompetence?) Surely discrimination!
Yours faithfully,
Gladys Webster
Anthony Jordan left an annotation ()
Please accept any apologies owing in advance should this appear on the 'personal' side. I agree with the earlier statement... This site must be used for official information, in so doing it provides transparency and understanding for clients, consumers and kiwi's alike. We hear your frustration and am sure many wish they could assist or put you at ease with the ansers to what can often be seen by many as frivolous and trivial... Chin up e hoa...go well and arohanui
From: Gladys Webster
Dear Accident Compensation Corporation,
Sorry it was not meant to be a complaint - more a comment on the process between those with a physical injury and those with a mental injury. The 21 days and 4 months seems to be quite disparate between the two injuries when cover has been granted.
Apologies for the complaint aspect.
Yours faithfully,
Gladys Webster
Alex Harris left an annotation ()
And as helpful advice to ACC requesters (because there seem to be a lot of you): in order to be considered an OIA request, you need to actually request information, and that request needs to be with "due particularity" (it must be clear what you are seeking). The easiest ways to get a request refused are to:
* not be clear about exactly what you want;
* request vast amounts of information which will be difficult for them to dig up;
And if you send vast floods of ill-formed or abusive requests, they'll just start charging (which they can legally do even for small requests) to get you to go away.
From: Gladys Webster
Dear Accident Compensation Corporation,
How many days did it take for SCU covered claims to be granted entitlements during 2012 and 2013?
How many assessor reports were obtain by SCU per claim during 2012 and 2013?
Yours faithfully,
Gladys Webster
From: Terence Routledge
Accident Compensation Corporation
Good morning Ms Webster
Please find attached an acknowledgement letter for your request from 13-16
March 2014.
Regards
Terence Routledge, Senior Advisor, ACC
ACC / Government Services
PO Box 242 / Wellington 6140 / New Zealand / [1]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
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From: Terence Routledge
Accident Compensation Corporation
Good afternoon Ms Webster
Please find attached a notification of time extension letter for your
request of 13-16 March 2014.
Regards
Terence Routledge, Senior Advisor, ACC
ACC / Government Services
PO Box 242 / Wellington 6140 / New Zealand / [1]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
--------------------------------------------------------------------------
Disclaimer:
"This message and any attachments may contain confidential and privileged
information.
If you believe you have received this email in error, please advise us
immediately by
return email or telephone and then delete this email together with all
attachments.
If you are not the intended recipient, you are not authorised to use or
copy this message
or any attachments or disclose the contents to any other person. "
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References
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1. http://www.acc.co.nz/
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From: Terence Routledge
Accident Compensation Corporation
Good afternoon Ms Webster
Please find ACC's response to your request of 13 - 16 March.
On 10 April I wrote to advise that ACC were extending the timeframe for
this request to 29 April. Unfortunately ACC were unable to meet this
latter timeframe. I apologise for this.
Regards
Terence Routledge, Senior Advisor, ACC
ACC / Government Services
PO Box 242 / Wellington 6140 / New Zealand / [1]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
--------------------------------------------------------------------------
Disclaimer:
"This message and any attachments may contain confidential and privileged
information.
If you believe you have received this email in error, please advise us
immediately by
return email or telephone and then delete this email together with all
attachments.
If you are not the intended recipient, you are not authorised to use or
copy this message
or any attachments or disclose the contents to any other person. "
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References
Visible links
1. http://www.acc.co.nz/
hide quoted sections
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence
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Alex Harris left an annotation ()
This site is for OIA requests, not complaints.
Link to this