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Thank you for contacting us. We will respond to your message within four
working days. 

If you have a billing enquiry such as making a payment, setting up
e-billing, or updating your contact details, you can do this online via
[5]MyAccount.

If you have applied for a refund, applications are processed within 10
working days.

For other billing enquiries:
If you have received an estimated bill which is higher or lower than
expected, the balance will be adjusted accordingly on your next bill, or
when we can safely carry out an actual reading.

If you have applied for a leak allowance, applications are processed
within 15 working days and are granted at our discretion.

For urgent leaks or wastewater issues:
Please call us on 09 442 2222 (press 1) or [6]report a fault online. All
leaks are attended to in order of priority and safety. If you have already
reported a leak and it appears to be getting worse, please call us so we
can keep our crew updated. 

Auckland is still facing a water shortage.
While [7]restrictions apply to outdoor water use, we ask that you also
reduce your water use indoors by at least 20 litres per day, every day.
For information on how to become a water-saving hero, visit
[8]waterforlife.org.nz/get-involved

If we all save a little, together we can save a lot.

Kind regards, 

Watercare Services Limited 

 [9][IMG]

 

 

 

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Dear Paul

Thank you for your patience with this matter. Unfortunately your email was
not forwarded correctly at time of receipt.

This has now been referred to the correct department and you will receive
a reply this week.

Kind regards
 
 
Jo | Faults Coordinator 
 
Watercare Services Limited
Phone: +64 9 442 2222 (Option 1)
Postal address: Private Bag 92 521, Wellesley Street, Auckland 1141, New
Zealand
Physical address: 73 Remuera Road, Remuera, Auckland 1050, New Zealand
Website: [1]www.watercare.co.nz
 
It’s easy to report an issue with your water or wastewater service via our
mobile phone friendly website. Go to [2]www.watercare.co.nz and click
‘Report a fault’ to fill out a quick form.
 
 
From: Paul Brown <[FOI #14950 email]> 
Date: Friday, 19 March 2021, 13:37:03
To: OIA/LGOIMA requests at Watercare <[Watercare request email]>
Subject: Official Information request - History of blockages on wastewater
pipeline 562100 between manholes 456789 and 456805
CAUTION:External Email!

Dear Watercare Services Limited,

I am writing to you to request a history of all blockages that have
required maintenance on sewerage line 562100 between manholes 456789 and
456805 in Silverdale, Auckland since January 1 2000.

Assistance in this would be most appreciated.

Yours faithfully,

Paul Brown

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Good morning Paul

 

Please see the attached letter from Pinaz Pithadia in response to your
request for information.

 

Regards

 

Debbie Hickson  

Executive Assistant to Chief Executive

Watercare Services Limited