May-2023 I was notified my K/O rental was earmarked for redevelopment.K/O Housing Development System (HDS) Auckland & the housing team in L/Hutt South were responsible for my Business Initiated Transfer (BIT) & were absolutely incompetent.I had more housing allocation points with the rental being a Redevelopment & also was being Underutilised by 2 b/rooms. My BIT was top priority for housing over the housing registry.
I was left wondering whether I was facing homelessness as NOBODY was in touch with me,I was left in a limbo of uncertainty.
I made 17 requests for contact. No response.I followed up with 2 complaints to K/O 'Integrity' Line & 2 to its Complaints Commission. No response
What did I learn? 1) I was at the mercy of the local managers who paid no mind to the BIT process.
2) The HDS Team in control, disappeared from my BIT & did not complete the BIT application.No more was heard from them.
3) my tenancy manager (HSM) ignored 17 requests for contact.I later found (OIA request) that he had unilaterally HELD my BIT back by 4 months.The BIT application (OIA) he provided was not signed by his manager & was not dated.
He had reduced my BIT from a redevelopment to an underutilisation only,which ensured I then had less housing points & I would stay where I was, until he had decided my fate.
I had identified a vacant ready to let rental 4 months previously & was told it was mine, by a Tenancy Liaison manager.He phoned 10 days later to say it was to be given to a person living in their car.
He had not given me any copy of his assessment, so no proof of what he had told me. The OIA paperwork he claimed he completed with me had another tenants ref # and my signature was photo shopped on a separate page not on the original form. FRAUD!
An OIA response from their Placement team leader then claimed the available rental was 'taken' by the HDS Team for their client.
That HDS Team I phoned with my concerns, advised me to make a BIT application to MSD which was sent on to K/O and registered with them.MSD also noted the rental I had identified as being available.That process was achieved by MSD within 4 days.
K/O then buried that MSD application for 3 months.
I was shafted by K/O.
I made an OIA requests for all communications in all formats relating to my BIT.
The first response was 90% REDACTED.K/O is not our spy agency.
The 2nd request for UNREDACTED material, revealed staff lying,the HSM decided to hold my BIT back for 3+months then he decided my BIT would be for U/Utilising only.
Further,at no time did they follow K/O Transfer Policy-Placement Policy or any other.
I made 4 complaints with no response.K/O (Kelly) claimed they were NEVER RECEIVED.Their unredacted internal staff emails, showed they were sent on to the 3 subjects of my complaints & they held onto them.One was marked as CONFIDENTIAL.
There are so many breaches of relevant law by K/O it makes a mockery of basic justice.
K/O web site shows a complaint process but does not specify a staff complaint,nor does K/O explain what the complaint entails or what response a complainant could expect.
The ACTUAL process is concealed in their sewer pipes, until an OIA request is made.
They also bury expectations of staff to adhere to core values of integrity,transparency,being trustworthy,fair & to act lawfully etc. BASIC performance expectations of staff communications with tenants are also buried in its bowels & is not easily accessed by the public. K/O Policy is that staff provide all records of engagement with tenants. ANOTHER OIA application pending.
K/O staff avoid and do not leave a paper trail when they make statements to tenants.They do not fully identify who they are or the specific reason for a home visit.
ALWAYS insist on signed/dated copies of all interactions and subjects discussed.
I was told I would not be homeless-I was top a priority for a BIT(true) and I could choose house(lie) etc.Shame on me,verbal platitudes only.I am in process of submitting comprehensive staff complaints (with evidence) for C.Bishop to investigate BUT be warned-do proper research,including applicable legislation.Find all K/O Operating Principles & Guidelines & be mindful that by law,
K/O CEO is ultimately responsible for his staff-so I have named him for investigation,also R.Kelly the usual OIA responder & V.McLaren (Regional Manager).The last 2 did nothing to fact-check staff OIA responses.
Kainga Ora are the MOST ROTTEN of any Govt.crown/state entity.I have uncovered a gross waste of public money from excessive and unnecessary retrofits which make kitchens smaller, to only achieve less storage or 14 power points in a small kitchen OR partnering with Mercury to install, for 'selected tenants',solar panels to see if there will be a benefit to tenants power bills.So UNBELIEVABLE it is insane.It is well studied & documented.We would all love solar! Many hundreds thousands of taxpayers $ down K/O sewer pipes.
I am convinced 'someone' in the food chain is fleecing K/O or those at the top are complete fools and set the tone of deceitful practices to those below impacting on tenants who K/O have effectively castrated.Information is empowerment to the masses.