System used to match clients to a property

Jack S made this Official Information request to Kāinga Ora–Homes and Communities

Currently waiting for a response from Kāinga Ora–Homes and Communities, they must respond promptly and normally no later than (details and exceptions).

From: Jack S

Dear Kāinga Ora–Homes and Communities,
I have a question concerning the way which a client is match to a suitable property by Kainga Ora. I am aware other CHP use Business Online services to see which clients are most suitable to a particular property but I wanted to know what is used at Kainga Ora. Is it the same system, if not how is it a better indicator or the most suitable client?

Yours faithfully, Jack.

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From: Kainga Ora Correspondence
Kāinga Ora–Homes and Communities

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I write to acknowledge receipt of your official information request dated
17 November 2020 about how Kâinga Ora – Homes and Communties matches its
customers to a suitable property.

We will endeavour to respond to your request as soon as possible, and in
any event no later than 15 December 2020, being 20 working days after the
day your request was received. If we are unable to respond to your request
by then, we will notify you of an extension of that timeframe.

Your request is being handled by the Government Relations team. If you
have any queries, please feel free to contact this team at
[1][email address] or by phone at 0800 801 601.

If any additional factors come to light which are relevant to your
request, please do not hesitate to contact us so that these can be taken
into account.

Yours sincerely



Please do not respond to this email address as incoming emails are not
monitored. You may either contact Kâinga Ora – Homes and Communities
through [2] or email Kâinga Ora at
[3][email address].


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Freephone  0800 801 601 | Main line (04 439 3000 | Kâinga Ora – Homes and

PO BOX 2628 Wellington 6140 |New Zealand Government | [4]www.kâ




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