Printed from https://fyi.org.nz/request/13208-keith-spry-pool-responsibility-to-pool-users-customer-service-charter on April 26, 2024 16:53

Keith Spry Pool - responsibility to pool users/customer service charter

S. Paurini made this Official Information request to Wellington City Council

The request was refused by Wellington City Council.

From: S. Paurini

Dear Wellington City Council,

Keith Spry Pool has a "public code of conduct" that isn't obviously or openly available or on public display to the public. Is there a document that clarifies Keith Spry Pool's commitment to the public such as a customer service charter or public service standards policy document? If there is, please forward that to me.

Yours faithfully,

S. Paurini

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From: BUS: Assurance
Wellington City Council

Tēnā koe Seann

Thank you for your email dated 1 July 2020 requesting information.

Our team will manage your request under the Local Government Official Information and Meetings Act 1987 which requires us to respond as soon as possible, but no later than 29 July 2020.

The reference number for your request is IRO-10199.

Please contact us if you have any further questions.

Kind regards

Jessica Hall
Assurance Services Coordinator  | Wellington City Council
| W Wellington.govt.nz | |

The information contained in this email is privileged and confidential and intended for the addressee only.
If you are not the intended recipient, you are asked to respect that confidentiality and not disclose, copy or make use of its contents.
If received in error you are asked to destroy this email and contact the sender immediately. Your assistance is appreciated.

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From: BUS: Assurance
Wellington City Council

Attachment IRO 10199 WCC Code of Conduct decision letter.pdf
528K Download View as HTML

Attachment IRO 10199 2020 05 19 Code of Conduct.pdf
171K Download View as HTML

Hello Seann

Please see attached response to your questions regarding the Council's commitment to the public.

Kind Regards

Asha Harry
Assurance Advisor | Complaints & Information Assurance | Wellington City Council
P +64 4 383 4435 | E [email address] | W Wellington.govt.nz | |

The information contained in this email is privileged and confidential and intended for the addressee only.
If you are not the intended recipient, you are asked to respect that confidentiality and not disclose, copy or make use of its contents.
If received in error you are asked to destroy this email and contact the sender immediately. Your assistance is appreciated.

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