Further to your Official Information Act Request, received effective for consideration on 12 November 2013, I attach Southern Response reply and information.

John McSweeney
Privacy Officer
Southern Response

DDI: (03) 371 7670
Ext: 7670
PO Box 9052
Christchurch

[mobile number]

[email address]

www.southernresponse.co.nz

Southern Response Earthquake Services Ltd is the Crown-owned company responsible for AMI customers’ claims for the Canterbury earthquake damage which occurred before 5 April 2012 (the date AMI was sold to IAG).

-----Original Message-----
From: Jake Preston [mailto:[OIA #1299 email]]
Sent: Monday, 11 November 2013 8:20 p.m.
To: OIA Requests
Subject: Official Information Act request - SRES mechanisms for dealing with customers disagreeing with DRA value

Dear Southern Response,

I am making this request under the Official information Act. In
page 3 of your Progress Report #31 dated 11 September 2013 there is
mention of "a new mechanism for SRES to deal with customers
disagreeing the DRA value". What documents does Southern
Response or its agents have with regards to any mechanism for SRES
to deal with customers disagreeing the DRA value?

Yours faithfully,

J A C Preston

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