SRES mechanisms for dealing with customers disagreeing with DRA value

Jake Preston made this Official Information request to Southern Response Earthquake Services Limited

The request was partially successful.

From: Jake Preston

Dear Southern Response,

I am making this request under the Official information Act. In page 3 of your Progress Report #31 dated 11 September 2013 there is mention of "a new mechanism for SRES to deal with customers disagreeing the DRA value". What documents does Southern Response or its agents have with regards to any mechanism for SRES to deal with customers disagreeing the DRA value?

Yours faithfully,

J A C Preston

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From: Jake Preston

Dear Southern Response,

I made a request for information under the Official Information Act over 20 Working days ago. By Law you were required to respond by 09 December 2013 at the latest. This has not happened. I still require this information and expect to hear from you in the next 48 hours.

Yours faithfully,

Jake Preston

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From: John McSweeney
Southern Response Earthquake Services Limited


Attachment OIA Jake Preston covering letter reply Dec 2013.pdf
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Attachment OIA Preston J Att1 Disputes Management Policy.pdf
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Attachment OIA Preston J Att2 Dispute Template TRR Review Form.pdf
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Attachment OIA Preston J Att3 Claims Settlement Trade Breakdown.pdf
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Attachment OIA Preston J Att4 Common Build Cost Template Summary.pdf
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Attachment OIA Preston J Att5 Common Build Cost Template Detailed.pdf
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Attachment OIA Preston J Att6 SRES letter common template.pdf
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Further to your Official Information Act Request, received effective for consideration on 12 November 2013, I attach Southern Response reply and information.

John McSweeney
Privacy Officer
Southern Response

DDI: (03) 371 7670
Ext: 7670
PO Box 9052
Christchurch

[mobile number]

[email address]

www.southernresponse.co.nz

Southern Response Earthquake Services Ltd is the Crown-owned company responsible for AMI customers’ claims for the Canterbury earthquake damage which occurred before 5 April 2012 (the date AMI was sold to IAG).

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From: Jake Preston

Dear John McSweeney,

I note that the document you supplied wich mentions disagreement with DRA Value was created 28 November 2013. The document I originally cited discussed a new mechanism in the July Throughput Workshop, and it is these Mechanisms, including any changes up until the 28 November Document you supplied that I am requesting. To be clear I would like to see any documents which relate to Southern Response (SRES or SR One) mechanisms for dealing with customers disagreeing with DRA Value, from April 2012 through to 28 November 2013.

Yours sincerely,

Jake Preston

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