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Address for service to submit a Serious Service Failure request

A Adams made this Official Information request to Accident Compensation Corporation

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From: A Adams

Dear Accident Compensation Corporation,

As representative of an ACC claimant, I request the specific information below.

1. Please advise the specific address for service for a Serious Service Failure Request.

Your reply should contain the name, title, department and email address of the individual such a document should be directed to who would subsequently administer such claim.

2. Please supply specific details of what ACC requires to be provided for inclusion in such a process.

Your reply should include each and all information requirements and documentation of such a claim.

3. Please supply the expected time frame a Serious Service Failure Request takes to be assessed and completed when all required documentation has been provided.

Your reply should contain the maximum time ACC considers acceptable to complete this process.

Consultation with Assisted Recovery Team staff has confirmed they have no knowledge of this process, who administers it, and have failed to find out and provide such information despite a specific request to do so. The case manager prior to handing the claim to the Assisted Recovery Team appears to no longer be involved.

Yours faithfully,
A Adams

Yours faithfully,

A Adams

Link to this

From: Government Services
Accident Compensation Corporation

Kia ora

 

Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.

 

Depending on the nature of your request you may not receive an official
response for up to 20 working days. We will try to respond your query as
quickly as possible.

 

Our [1]website provides up to date news and information about our work.
You can also follow us on [2]Facebook and [3]Twitter. Further information
about how to contact us is also available [4]here.

 

 

Ngā mihi

 

OIA Services Team

       
OIA Services, ACC

Tel. 0800 101 996
ACC / OIA Services 2385 / Justice Centre - Level 7  
PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz

ACC cares about the environment – please don’t print this email
  unless it is really necessary. Thank you.

 

 

 

 

 

 

 

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. https://www.acc.co.nz/
2. https://www.facebook.com/ACCNewZealand/
3. https://twitter.com/accnz?lang=en
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/

Link to this

From: Government Services
Accident Compensation Corporation


Attachment GOV 005113 RESPONSE.pdf
434K Download View as HTML

Attachment GOV 005113 APPENDIX.pdf
217K Download View as HTML


Kia ora A Adams

Please find attached our response to your official information request
dated 30 May 2020. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

Ngâ mihi

   
           
 
    Sasha Wood, Manager OIA Services, ACC  
  ACC cares about the environment – please don’t print this  
  email  
    unless it is really necessary. Thank you.

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/

Link to this

From: A Adams

Dear Government Services,

Thank you for your reply and the documents provided.

Unfortunately your reply does not provide the answer to my question to solve this issue.

As already stated, the claim file is now in the hands of the Assisted Recovery Team which does not allocate a case manager, does not follow through specific issues with a client via one on one continuity, do not have any knowledge of this process and has, despite a very specific request to do so, failed to find out or supply this required information to be able to request this process be initiated.

So I will ask again, who specifically do I approach to initiate a serious service failure request when there is no apparent case manage to work through?

You may provide me with a contact email address that I can discuss this issue directly with you to achieve a satisfactory result, or you can provide the contact details of a specific person to approach to discuss the Corporation's failure to provide the required specific information via this request.

Yours sincerely,

A Adams

Link to this

From: Government Services
Accident Compensation Corporation

Kia ora

 

Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.

 

Depending on the nature of your request you may not receive an official
response for up to 20 working days. We will try to respond your query as
quickly as possible.

 

Our [1]website provides up to date news and information about our work.
You can also follow us on [2]Facebook and [3]Twitter. Further information
about how to contact us is also available [4]here.

 

 

Ngā mihi

 

OIA Services Team

       
OIA Services, ACC

Tel. 0800 101 996
ACC / OIA Services 2385 / Justice Centre - Level 7  
PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz

ACC cares about the environment – please don’t print this email
  unless it is really necessary. Thank you.

 

 

 

 

 

 

 

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. https://www.acc.co.nz/
2. https://www.facebook.com/ACCNewZealand/
3. https://twitter.com/accnz?lang=en
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/

Link to this

From: Government Services
Accident Compensation Corporation

Kia ora A Adams

Thank you for your email. The best way for you to discuss this issue with
somebody would be to contact our Customer Resolutions team, at
[1][email address] or on 0800 650 222.

You can find a more complete list of contact information across ACC at
[2]www.acc.co.nz/contact/ and click the ‘Show full list of contact
details’ drop down menu under the Claims, Business and Providers contact
numbers.

I hope this is of assistance to you.

Ngā mihi
 

   
             
 
    Sasha Wood, Manager OIA Services, ACC  
  ACC cares about the environment – please don’t print this  
  email    
    unless it is really necessary. Thank you.    

 
------------------- Original Message

show quoted sections

Please use this email address for all replies to this request:
[FYI request #12989 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[6]https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

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References

Visible links
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2. http://www.acc.co.nz/contact/
3. mailto:[email
4. https://www.acc.co.nz/contact/
5. https://get.adobe.com/nz/reader/
6. https://fyi.org.nz/help/officers

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