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Serious Service Failure request and Service failure for serious harm risk

Sandra Keenan made this Official Information request to Accident Compensation Corporation

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From: Sandra Keenan

Dear Accident Compensation Corporation,

Regarding these two issues Serious Service Failure request and Service failure for serious harm risk

1. Please advise the specific address for service for a Serious Service Failure Request. and Serious service failure causing risk to clients life or Serious Service failure request causing serious harm/risk

Your reply should contain the name, title, department and email address of the individual such a documents should be directed to who would subsequently administer such claims

2. Please supply specific details of what ACC requires to be provided for inclusion in such a processes.

Your reply should include each and all information requirements and documentation of such a claims.

3. Please supply the expected time frame a Serious Service Failure Request takes to be assessed and completed when all required documentation has been provided. And Serious Service failure request causing serious harm/risk Request takes to be assessed and completed when all required documentation has been provided

Your reply should contain the maximum time ACC considers acceptable to complete this process.

Consultation with the recovery teams all suggest client just moves forward and forgets past indiscretions from acc.
The case manager prior to handing the claim to the Assisted Recovery Team appears to no longer be involved.

Yours faithfully,
S Keenan

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From: Government Services
Accident Compensation Corporation

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