Kia ora Christian,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated 20 January about the patronage of 995, 996, 997, and 998
bus routes and HOP data related to transfers at Hibiscus Coast Station.

We hope to respond to your request as soon as possible, but not later than
19 February, which is 20 working days after the day your request was
received. If we aren’t able to respond to your request by then, we will
notify you of an extension of that timeframe.

Your case is being managed by LGOIMA Business Partner, Varsha. If you have
any further queries, you can contact the team on (09) 355 3553 during
business hours, quoting Local Government Official Information request
number CAS-78541-L8B2M5.

Ngâ mihi,

Emma | Case Coordinator
Customer Care
20 Viaduct Harbour Avenue, Auckland 1010| 
[1]www.at.govt.nz
[2]cid:image001.jpg@01D2927A.134A0850

-----Original Message-----
From: Christian Poland <[FYI request #12054 email]>
Sent: Monday, 20 January 2020 9:48 a.m.
To: AT Official Information (AT) <[email address]>
Subject: Official Information request - Ridership on routes 995, 996, 997,
998

Dear Auckland Transport,

I request the ridership figures on the 995, 996, 997, and 998 bus routes
for each month since each route first started until the last full month of
available ridership figures.

I ask that this be further divided into the Adult, Child, Tertiary,
Accessible and Senior fares (cash or AT Hop). I also request the
targeted/projected ridership for each route for each month.

I am also interested to know both:
-- how many AT Hop customers successfully transfer to/from the 995 bus
route to the NX1 at Hibiscus Coast station, for each month since the 995
route first started.
-- how many AT Hop customers unsuccessfully transfer to/from the 995 bus
route to the NX1 at Hibiscus Coast station, for each month since the 995
route first started, because they did not complete the transfer within 30
minutes.

Yours faithfully,

Christian Poland

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Kia ora Christian,

I’m the LGOIMA Business Partner who’s looking into your official
information request
My name is Cameron and I’m a LGOIMA Business Partner at Auckland
Transport. I’m responsible for looking into the official information
request you made on 20/01/2020 requesting patronage data on the 995, 996,
997, and 998 bus routes.
 
As your request is for information that is not available straight away, we
need to treat it as an official information request. This means that we
follow the rules of the Local Government Official Information and Meetings
Act 1987 (LGOIMA)
 
Auckland Transport is going to supply the requested information, however,
it is going to take us a bit longer to prepare it for signoff. I estimate
that it should be ready by 6 March.

Please let me know if you would like to discuss the decision.

Should you believe that we have not responded appropriately to your
request, you have the right in accordance with section 27(3) of the LGOIMA
to make a complaint to the [1]Office of the Ombudsman to seek an
investigation and review of the decision.
Ngā mihi
Cameron 
LGOIMA Business Partner 

Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[2]www.at.govt.nz
[3]https://at.govt.nz/media/383477/atlogo.jpg
 

 

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.ombudsman.parliament.nz/
2. http://www.at.govt.nz/

Kia ora Christian,

 

On 20/01/2020  you asked for ridership data for the bus routes  995, 996,
997, 998.

 

In response, I have attached a letter from Phil Wratt - Customer
engagement manager.
Please note that the data was sourced from our Metro team.

Please let me know if you would like to discuss this request. Simply reply
to this email leaving the subject line as it is. We’ll make sure this
information is added to your case.
 

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.

 

Ngā mihi

Cameron 

LGOIMA Business Partner 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[1]www.at.govt.nz

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Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
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