Kia ora Anthony,
 
Thank you for taking the time to email us.
 
Your enquiry has been treated as a Official Information Request under the
Local Government Official Information and Meetings Act 1987.
 
We will be in touch with you shortly.  Should you need to contact us
regarding this matter, please quote RFS 490551.
 
To find out more about LGOIMA requests please click here:
[1]http://www.rotorualakescouncil.nz/our-co...
 
Please feel free to contact us on 07 348 4199 or [2][email address]
(Monday to Friday 8am to 5pm) and one of our friendly Customer Advisors
will assist you.
Kind Regards,

________________________________________________________________________________________________________________________________________________________

Kimiora Savage

Customer Advisor
Customer Solutions, Rotorua Lakes Council
P: [3]07 3484199 | F: 07 3463143
E: [4][email address] | W: [5]rotorualakescouncil.nz
A: 1061 Haupapa St, Private Bag 3029, Rotorua Mail Centre, Rotorua 3046,
New Zealand

show quoted sections

I refer to your request of 11 December 2019.

 

As per the Act, you will receive a response within 20 working days
(excluding 20 December 2019 to 10 January 2020).

 

 

Regards

 

 

[1]http://dev.rotoruaNZ.com/stationerycreat...
Kim McGrath     Tîheru Ohu Toihautû |
Executive Support Officer, Chief
Executive’s Office
Waea: [2]07 351 8142  | Waea
pûkoro: [3]0276288045 [6]http://images.rotoruaNZ.com/stationery/r...
Îmera: [4][email address]
 | Ipurangi: [5]rotorualakescouncil.nz
Taunga: 1061 Haupapa St, Private Bag
3029, Rotorua Mail Centre, Rotorua
3046, New Zealand
[7]http://dev.rotoruaNZ.com/stationerycreat...

 

 

This message has been scanned for malware by Websense. [8]www.websense.com

References

Visible links
2. file:///tmp/tel:+6473518142
3. file:///tmp/tel:+64276288045
4. mailto:[email address]
5. http://rotorualakescouncil.nz/?utm_sourc...
6. http://www.rotorualakescouncil.nz/?utm_s...
8. http://www.websense.com/

I refer to your email of 11 December 2019 regarding the charging for
parking meter receipts and the 20 cents vs 50 cents variation in price if
paying by cash or credit card.

 

It is not mandatory to obtain a receipt when using the parking machines.
If a receipt is required, you may choose an email receipt which is free of
charge. A 20c fee is only applicable to the SMS (text) receipt option.  As
a ‘user pays’ system, if you choose the SMS receipt option you are
considered to also accept the associated fee which covers the provision of
the technology and the SMS transmission. Users are alerted to the 20c fee
during the receipt option selection phase (see below image) and this can
also be seen in the on screen total. Users are able to opt out of the
receipt option at any point up until final confirmation of payment, by
cancelling the transaction.

 

[1]cid:image001.jpg@01D5B419.A86C4E70

 

The additional 50c transaction fee is attracted only when using a credit
or debit card and covers the cost of providing the card reader technology,
the integration of the technology and on-going maintenance of the card
reader technology, as well as a bank transaction fee. Using coins does not
attract any additional fees other than if the abovementioned SMS receipt
option is chosen.

 

Should you have any further questions in relation to the parking system I
would like to draw your attention to Council’s website which contains a
number of articles about the establishment of the parking system along
with some FAQ’s. Alternatively, Council staff are more than happy to meet
with you in person at any point and assist you with any further questions
that you may have around the use of the parking machines and/or system.

 

You have the right to seek an investigation and review by the Ombudsman of
this decision. Complaints can be sent by email to
[2][email address], by fax to (04) 471 2254, or by post to
The Ombudsman, PO Box 10152, Wellington 6143.

 

Publication of responses to LGOIMA requests

Please note: Our LGOIMA responses may be published on the Rotorua Lakes
Council website after they have been responded to, with requesters’
personal details withheld. If you have any concerns about this please
contact the Council on [3][email address] .

 

 

Regards

 

 

[4]http://dev.rotoruaNZ.com/stationerycreat...
Jean-Paul Gaston     Manahautû Rautaki
| Group Manager, Strategy / Privacy
Officer
Waea: [5]07 351 8302  | Waea
pûkoro: [6]0276554415 [9]http://images.rotoruaNZ.com/stationery/r...
Îmera: [7][email address]
 | Ipurangi: [8]rotorualakescouncil.nz
Taunga: 1061 Haupapa St, Private Bag
3029, Rotorua Mail Centre, Rotorua
3046, New Zealand
[10]http://dev.rotoruaNZ.com/stationerycreat...

 

 

References

Visible links
2. mailto:[email address]
3. mailto:[email address]
5. file:///tmp/tel:+6473518302
6. file:///tmp/tel:+64276554415
7. mailto:[email address]
8. http://rotorualakescouncil.nz/?utm_sourc...
9. http://www.rotorualakescouncil.nz/?utm_s...

I refer to your email of 11 December 2019 regarding the charging for
parking meter receipts and the 20 cents vs 50 cents variation in price if
paying by cash or credit card.

 

It is not mandatory to obtain a receipt when using the parking machines.
If a receipt is required, you may choose an email receipt which is free of
charge. A 20c fee is only applicable to the SMS (text) receipt option.  As
a ‘user pays’ system, if you choose the SMS receipt option you are
considered to also accept the associated fee which covers the provision of
the technology and the SMS transmission. Users are alerted to the 20c fee
during the receipt option selection phase (see below image) and this can
also be seen in the on screen total. Users are able to opt out of the
receipt option at any point up until final confirmation of payment, by
cancelling the transaction.

 

[1]cid:image001.jpg@01D5B419.A86C4E70

 

The additional 50c transaction fee is attracted only when using a credit
or debit card and covers the cost of providing the card reader technology,
the integration of the technology and on-going maintenance of the card
reader technology, as well as a bank transaction fee. Using coins does not
attract any additional fees other than if the abovementioned SMS receipt
option is chosen.

 

Should you have any further questions in relation to the parking system I
would like to draw your attention to Council’s website which contains a
number of articles about the establishment of the parking system along
with some FAQ’s. Alternatively, Council staff are more than happy to meet
with you in person at any point and assist you with any further questions
that you may have around the use of the parking machines and/or system.

 

You have the right to seek an investigation and review by the Ombudsman of
this decision. Complaints can be sent by email to
[2][email address], by fax to (04) 471 2254, or by post to
The Ombudsman, PO Box 10152, Wellington 6143.

 

Publication of responses to LGOIMA requests

Please note: Our LGOIMA responses may be published on the Rotorua Lakes
Council website after they have been responded to, with requesters’
personal details withheld. If you have any concerns about this please
contact the Council on [3][email address] .

 

 

Regards

 

 

[4]http://dev.rotoruaNZ.com/stationerycreat...
Jean-Paul Gaston     Manahautû Rautaki
| Group Manager, Strategy / Privacy
Officer
Waea: [5]07 351 8302  | Waea
pûkoro: [6]0276554415 [9]http://images.rotoruaNZ.com/stationery/r...
Îmera: [7][email address]
 | Ipurangi: [8]rotorualakescouncil.nz
Taunga: 1061 Haupapa St, Private Bag
3029, Rotorua Mail Centre, Rotorua
3046, New Zealand
[10]http://dev.rotoruaNZ.com/stationerycreat...

 

 

References

Visible links
2. mailto:[email address]
3. mailto:[email address]
5. file:///tmp/tel:+6473518302
6. file:///tmp/tel:+64276554415
7. mailto:[email address]
8. http://rotorualakescouncil.nz/?utm_sourc...
9. http://www.rotorualakescouncil.nz/?utm_s...

I refer to your further query below. This is being processed under the Local Government Official Information and Meetings Act.

As per the Act, you will receive a response within 20 working days (excluding 20 December 2019 to 10 January 2020).

Regards

Kim McGrath    Tīheru Ohu Toihautū | Executive Support Officer, Chief Executive’s Office
07 351 8142  | 0276288045  | [email address]  | rotorualakescouncil.nz

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Kia ora Anthony

 

The testing for the new machines was conducted in-house with the meter
provider, in-house with a cross section of Council staff and through a
pilot program with 8 meters initially deployed on the street before the
primary program was finalised.  A number of small modifications have been
made to the program and screen layouts since the main rollout primarily in
response to feedback from the public via the Council call centre and from
evaluation of common user comments via the meter help line.

 

While no external groups were directly approached, it is noted that
similar technology is widely used throughout Europe whose customer base
also naturally includes persons with various forms of impairment. In
addition, as previously mentioned, there is also a reasonable expectation
that users of the parking system would typically be considered suitable to
hold a current driver’s license thereby enabling them to legally drive the
vehicle being parked.

 

If you represent one such group and have constructive feedback to offer
then we invite you to make formal contact via the Council call centre to
present your ideas.  Bearing in mind, however, that Council works within
the limitations of the technology itself.

 

 

Ngā mihi

 

 

Jean-Paul Gaston    Manahautū
Rautaki | Group Manager, Strategy
[1]07 351 8302  | [2]0276554415
 | [3][email address]
 | [4]rotorualakescouncil.nz

 

 

show quoted sections