Dear Whanganui District Council,

Dear Whanganui District Council,

The Splash Centre Council facility operates a real time lane availability system. Sadly it is often not correct.

Some recent examples are:
Saturday showing lanes available for swimmers at 6.30am Saturday. It isn’t open then.
During recent (sat 01 Nov) water problem it showed 4 public lanes available for 6am Monday after I rang and was told no public until 7.45am at 3.pm on Sunday. It was not changed at all period. People were misinformed even with Splash knowing over 12 hours in advance.

1. Why is the real time lane system often not keeping up with real time or why is it misinforming in real time?
2. When a change is made what is the formal procedure to be followed by staff from time change is known by staff to end with the system displaying correct information to ensure the real time lane system is displaying the changes that were needed / have been made?
3. Who is responsible for ensuring this procedure is carried out effectively? Web people? Pool people? Council staff?
4. Please explain how the system operates when working in real time.
5. What plans are in place to ensure we cease displaying wrong information on a regular basis including weekends when there may be reduced staff but unexpected.
6. What is the annual operating cost of the real time lane advice system?

Yours faithfully,

Gregory Soar