Dear Felix,

 

We acknowledge receipt of your request for official information dated 1
February 2019 regarding; the journey planner, website & app.

 

We are processing your request according to the provisions of the Local
Government Official Information and Meetings Act 1987. You will receive a
decision within 20 working days after the receipt of your request by
Auckland Transport, as required by the Act. The expected due date for a
decision is 4 March 2019.  Please note this is the maximum response time
and we will endeavour to communicate with you sooner.

 

If you have any further queries, please contact me on (09) 355 3553 during
business hours, quoting Local Government Official Information request
number CAS-968299-B4L2Z5.

 

Kind regards

Cameron Kirchoff | LGOIMA – Business Partner
Auckland Transport

Private Bag 92250, Auckland 1142

P 09 355 3553 | E [1][email address] or
[2][email address]

[3]www.at.govt.nz

[4]cid:image002.jpg@01D2927A.134A0850[5]cid:image003.jpg@01D2927A.134A0850 [6]cid:image004.jpg@01D2927A.134A0850 [7]cid:image005.jpg@01D2927A.134A0850[8]cid:image006.jpg@01D2927A.134A0850

 

 

-----Original Message-----
From: Felix Lee <[9][FOI #9498 email]>
Sent: Friday, 1 February 2019 3:54 p.m.
To: AT Official Information (AT) <[10][email address]>
Subject: Official Information request - Updating the Journey Planner in
real time

 

Dear Auckland Transport,

 

This is a LGOIMA request regarding the journey planner on the AT website
and app.

 

As I understand it, currently the journey planner cannot be updated in
real time if certain services cannot be run. For example, if trains are
not running due to a fault or a strike, they will still show on the
journey planner.

 

I would like to request any information and documents regarding plans to
update the journey planner to include this functionality.

 

Yours faithfully,

 

Felix Lee

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[11][FOI #9498 email]

 

Is [12][Auckland Transport request email] the wrong address for Official
Information requests to Auckland Transport? If so, please contact us using
this form:

[13]https://fyi.org.nz/change_request/new?bo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[14]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

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email message in error please notify us immediately and erase all copies
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message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

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9. mailto:[FOI #9498 email]
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hide quoted sections

Dear Felix

 

We refer to your request for official information dated 1 February 2019
regarding the journey planner on the AT website and app.

 

Please find attached a response for information requested under the Local
Government Official Information and Meetings Act 1987.

 

Kind regards

 

Deepa Pathak | LGOIMA Business Partner [3]Description: Description:
Description: Description:
LGOIMA Portfolio | Customer Liaison Team Description: Description:
20 Viaduct Harbour Ave, Auckland 1010 Description: Description:
Description: Description:
P 09 355 3553   Description: Email-Signature

E [1][email address] or
[2][email address]

Working together to create an awesome journey
–first time, every time

[4]cid:image002.jpg@01D238E0.86F57A30[5]cid:image003.jpg@01D238E0.86F57A30 [6]cid:image004.jpg@01D238E0.86F57A30 [7]cid:image005.jpg@01D238E0.86F57A30[8]cid:image006.jpg@01D238E0.86F57A30

 

 

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
4. http://www.facebook.com/akltransport
5. https://twitter.com/akltransport
6. https://www.instagram.com/akltransport/
7. https://www.linkedin.com/company/aucklan...
8. https://www.youtube.com/user/aucklandtra...