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Review of Decision

Aaron Chang made this Official Information request to Ministry of Social Development

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From: Aaron Chang

Dear Ministry of Social Development,

I would like to request the following information:

When a Review of Decision form is submitted via Connect, how long does it take to be visible to staff employed by the Ministry of Social Development.

Policies, guidlines and training materials regarding how staff should respond to a Review of Decision form.

Policies, guidlines and training materials regarding how a client who has submitted a Review of Decision form should be contacted regarding actions taken from the receipt of the form.

Yours faithfully,

Aaron Chang

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From: Info (MSD)
Ministry of Social Development

Dear Mr Chang

In your first question, you refer to Connect which is a Ministry of Social Development facility available only to students. However, the remainder of your inquiries appear to refer to recipients of Work and Income support. [Private information redacted]

Will you please advise whether your second and third listed inquiries are in regard to student support through StudyLink or Work and Income support, thank you.

The delay in requesting this clarification is regretted.

Yours sincerely

[email address]
Ministerial and Executive Services
Ministry of Social Development

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From: Pia Wihapi
Ministry of Social Development

Dear Mr Chang

We have no record that you have replied to the request immediately below.

In response to your request of 26 November 2018, then, the Ministry will provide you with information relating to recipients of both student support and Work and Income support. The information will be sent to you by Friday 1 February 2019.

If you wish to discuss this decision with us, please feel free to contact [email address].

If you are not satisfied with this decision, you have the right to seek an investigation and review by the Ombudsman. Information about how to make a complaint is available at www.ombudsman.parliament.nz or 0800 802 602.

Yours sincerely

[email address]
Ministerial and Executive Services
Ministry of Social Development

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