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Access to services by non-binary people

Anita Easton made this Official Information request to Accident Compensation Corporation

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From: Anita Easton

Dear Accident Compensation Corporation,

1) What activities have been undertaken by the Corporation to identify barriers for non-binary people wishing to access their services? Please provide copies of any reports, emails or other information.

2) What activities have been undertaken to advise non-binary people how to access their services? Please provide copies of any documentation, or provide links to on-line guidance.

3) What forms, either online or physical, request the gender of clients or potential clients. Please include in this any online interactions used by providers to provide information about clients or potential clients.
3a) In the case of each form, what options are available? A consolidated table of the information would be a great response (as would copies of all the forms).
3b) In the case of each form which lists only two binary genders, what is the outcome if someone does not choose either gender. This should provide documentation about human or digital business processes - for example that an on-line form would not be able to be submitted, or that a case assessor would contact the client. A description within the table suggested in 3b would be a great response (as would provision of all operational and system documentation).

Yours faithfully,

Anita Easton

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From: Government Services
Accident Compensation Corporation

Dear Anita Easton

 

Thank you for your request of 20 November 2018 seeking the following
information:

 

1) What activities have been undertaken by the Corporation to identify
barriers for non-binary people wishing to access their services? Please
provide copies of any reports, emails or other information.

 

2) What activities have been undertaken to advise non-binary people how to
access their services? Please provide copies of any documentation, or
provide links to on-line guidance.

 

3) What forms, either online or physical, request the gender of clients or
potential clients. Please include in this any online interactions used by
providers to provide information about clients or potential clients.

3a) In the case of each form, what options are available? A consolidated
table of the information would be a great response (as would copies of all
the forms).

3b) In the case of each form which lists only two binary genders, what is
the outcome if someone does not choose either gender. This should provide
documentation about human or digital business processes - for example that
an on-line form would not be able to be submitted, or that a case assessor
would contact the client. A description within the table suggested in 3b
would be a great response (as would provision of all operational and
system documentation).

 

Because of the nature of your request, ACC is treating it as a request for
information under the Official Information Act 1982.

 

ACC is working on your request and will be in touch with you as soon as
possible, and certainly by 18 December 2018.

 

If you have any questions we will be happy to work with you to resolve
these. We can be contacted via email at [email address].

 

Yours sincerely

 

 

 
       
  Government Engagement & Support, ACC
 
  ACC cares about the environment – please don’t print this email
    unless it is really necessary. Thank you.

 

 

 

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