Gross profit from selling new AT HOP cards per card

M WOODWARD made this Official Information request to Auckland Transport

Response to this request is long overdue. By law Auckland Transport should have responded by now (details and exceptions). You can complain to the Ombudsman.

From: M WOODWARD

Dear Auckland Transport,

Please provide me with the breakdown of all costs associated with dispensing a new AT HOP card from a manned service center and the amount of profit made per paid card.

Please include the following:
- Cost to produce physical card and delivery
- Cost of investment and maintenance of equipment that is used by your staff to top AT HOP cards
- Cost of training new staff member to operate AT HOP card top up machines
- Any other costs associated with dispensing new AT HOP cards
- The total number of cards returned as faulty, not including those damaged by the user.

Yours faithfully,
Matthew Woodward

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