Dear Auckland Transport,

I travelled to city civic centre from bus ( 267) stop 8415 ( 445 Dominion Road ) at 7.54 am today 26 Jan 2016 and got down at Civic Centre Queen street Bus Stop at 8.20 Am. I was travelling with my baby in Pram and sited on opposite back side of door , where pram can fit in space.
After 5 Minuites I got off at the bus stop 7057 but as soon as I walked hardly 5 minutes from the stop then I realised that I had left my bag pack in bus. I went back to bus stop to track the bus but there was no bus , there was another 267 bus I have asked did you see my bag in bus I just left it few minutes before . he said this is just starting so nothing there will be another Bus in which you left.
I have also called bus lines (Metro link ) ( Mount Roskil , CITY and Onuhunga) and reported and went Onuhunga Bus depot to check if someone reported back . However I feel so these thing may not give much result. So I am sincerely asking that if you can check the security cameras in the bus and also the security cameras at civic bus stop , I know it much work to ask you do check for my bagpack but that bag has things like my office laptop and my wallet with my if proof , my glasses , medicine. These things are very important for me., I am very stressed because of that not sure I’ll get those back. If you are unable to track this request then I understand but I am sincerely hope you consider my request as believe this may be only chance to get my bag back.

Bag: Black , Workday ( written )
I was wearing black flower jacket with baby in Black Pram
Boarded Bus at 7.54 am from Dominion road bus top (8415)
Time : 8.20 am to 8.35 AM City Civic center

Yours faithfully,

Rashmi

Dear Auckland Transport and Luke

I have made the complaint in this site since I have found similar requests made by others too. I am not reporting this related to the insurance process. The items which I lost include some identification details and hence I need to report it to the Authorities so that they ensure that it is tracked in the Police database.

I have already had a call with AT transport and they have not been able to help me with the driver details even though I provided the exact time I disembarked from the bus at the last stop (Civic Centre) at 8.17 am by the bus: 267 as per my Hop Card. It seems the Hop card does not capture the actual bus details which is slightly surprising me.I would need some basic help so that I can then contact the driver.

In few minutes since I got off the bus, the bus actually started off and I could not again find the bus. Hence I would need some assistance with the footage inside the bus to check what happened with my bag. Please note that the bag was left back in a public transport at the last stop only. There could be something which the AT or the driver can help me.

Note that I am travelling in the AT bus with my 1 year old kid on a pram and such support from AT and public authorities would help me in future safe travels with the AT bus. I am sure that the driver would have seen me with the pram holding my 1 year old son and also the only one with a baby.

This is the background of my request in this website and hopefully provides the context you are looking for.

Yours faithfully,
Rashmi