Complaints Procedure
Luke Chandler made this Official Information request to New Zealand Transport Agency
Response to this request is long overdue. By law New Zealand Transport Agency should have responded by now (details and exceptions). The requester can complain to the Ombudsman.
From: Luke Chandler
Dear New Zealand Transport Agency,
Please provide all internal documents on complaint procedures including, but not limited to Vehicle Licencing
Yours faithfully,
Luke Chandler
From: Info@nzta.govt.nz
New Zealand Transport Agency
Thank you for contacting the NZ Transport Agency. This is an automated
response to confirm we have received your email.
We aim to reply to your email within 3 working days. If your email is
urgent please call us on one of the following:
o Motor vehicle licensing 0800 108 809
o Driver licensing 0800 822 422
o Overseas +64 6 9536200
o Tolling 0800 40 20 20
If you need to report a State Highway issue that requires urgent
attention, please call our 24/7 Highway Information Team on 0800 444 449
Find the latest transport news, information, and advice on our website:
[1]www.nzta.govt.nz
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From: Official Correspondence
New Zealand Transport Agency
Dear Luke
This email acknowledges your below request made under the Official
Information Act 1982 for information.
Your request has been forwarded to the appropriate section of the
Transport Agency for response. They will contact you if they require
clarification of your request, more time to respond, or if your request
has been transferred to another organisation to respond to. Unless more
time is required, the Transport Agency will send a response to you within
20 working days of receiving your request – in this instance on or before
10 August 2017.
If you would like to discuss your request with the Transport Agency,
please contact us by email at [1][email address].
Regards
_________ _____________________________________________
Ministerial Services
Governance, Stakeholders and Communications
National Office / Victoria Arcade, 50 Victoria Street,
Private Bag 6995, Wellington 6141, New Zealand
_________ _____________________________________________
[2]cid:image001.jpg@01CF322A.4C836B10
[3]cid:image002.jpg@01CF322A.4C836B10 [4]cid:image003.jpg@01CF322A.4C836B10 [5]cid:image004.jpg@01CF322A.4C836B10
-----Original Message-----
From: Luke Chandler [6][FYI request #6199 email] -
Please note earlier emails from Luke Chandler were sent from
[7][email address]
To: [8][email address]
Sent: 12/07/2017 5:05:05 p.m.
Subject: Official Information request - Complaints Procedure
Dear New Zealand Transport Agency,
Please provide all internal documents on complaint procedures including,
but not limited to Vehicle Licencing
Yours faithfully,
Luke Chandler
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This is an Official Information request made via the FYI website.
Please use this email address for all replies to this request:
[9][FYI request #6199 email]
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Ref: c0a2d425-090d-4694-b6e4-461870c1240b
Find the latest transport news, information, and advice on our website:
[13]www.nzta.govt.nz
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This email is only intended to be read by the named recipient. It may
contain information which is confidential, proprietary or the subject of
legal privilege. If you are not the intended recipient you must delete
this email and may not use any information contained in it. Legal
privilege is not waived because you have read this email.
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References
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1. mailto:[email address]
2. http://www.nzta.govt.nz/
3. https://www.facebook.com/TransportAgency
4. https://twitter.com/nzta_news
5. http://www.youtube.com/user/NZTransportA...
6. mailto:[FYI request #6199 email]
7. mailto:[email address]
8. mailto:[email address]
9. mailto:[FYI request #6199 email]
10. mailto:[NZTA request email]
11. http://scanmail.trustwave.com/?c=2838&am...
12. http://scanmail.trustwave.com/?c=2838&am...
13. http://www.nzta.govt.nz/
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Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence