Complaints Procedure
Luke Chandler made this Official Information request to New Zealand Transport Agency
Response to this request is long overdue. By law New Zealand Transport Agency should have responded by now (details and exceptions). The requester can complain to the Ombudsman.
      From: Luke Chandler
      
    
    Dear New Zealand Transport Agency,
Please provide all internal documents on complaint procedures including, but not limited to Vehicle Licencing
Yours faithfully,
Luke Chandler
        From: Info@nzta.govt.nz
        New Zealand Transport Agency
      
    
    Thank you for contacting the NZ Transport Agency.  This is an automated
 response to confirm we have received your email.   
We aim to reply to your email within 3 working days. If your email is
 urgent please call us on one of the following:
o  Motor vehicle licensing 0800 108 809
 o  Driver licensing 0800 822 422 
 o  Overseas +64 6 9536200
 o Tolling 0800 40 20 20
If you need to report a State Highway issue that requires urgent
 attention, please call our 24/7 Highway Information Team on 0800 444 449
 
Find the latest transport news, information, and advice on our website:
[1]www.nzta.govt.nz
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References
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 1. http://www.nzta.govt.nz/
        From: Official Correspondence
        New Zealand Transport Agency
      
    
    Dear Luke
 
This email acknowledges your below request made under the Official
 Information Act 1982 for information.
 
Your request has been forwarded to the appropriate section of the
 Transport Agency for response. They will contact you if they require
 clarification of your request, more time to respond, or if your request
 has been transferred to another organisation to respond to. Unless more
 time is required, the Transport Agency will send a response to you within
 20 working days of receiving your request – in this instance on or before
 10 August 2017.
 
If you would like to discuss your request with the Transport Agency,
 please contact us by email at [1][email address].
 
Regards
 
_________  _____________________________________________   
Ministerial Services
Governance, Stakeholders and Communications
National Office / Victoria Arcade, 50 Victoria Street,
 Private Bag 6995, Wellington 6141, New Zealand 
_________  _____________________________________________   
 
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             [3]cid:image002.jpg@01CF322A.4C836B10 [4]cid:image003.jpg@01CF322A.4C836B10 [5]cid:image004.jpg@01CF322A.4C836B10  
 
 
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Things to do with this request
- Add an annotation (to help the requester or others)
 - Download a zip file of all correspondence (note: this contains the same information already available above).
 

