Complaints Procedure

Luke Chandler made this Official Information request to New Zealand Transport Agency

Response to this request is long overdue. By law New Zealand Transport Agency should have responded by now (details and exceptions). You can complain to the Ombudsman.

From: Luke Chandler

Dear New Zealand Transport Agency,

Please provide all internal documents on complaint procedures including, but not limited to Vehicle Licencing

Yours faithfully,

Luke Chandler

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From: Info@nzta.govt.nz
New Zealand Transport Agency

Thank you for contacting the NZ Transport Agency.  This is an automated
response to confirm we have received your email.   

We aim to reply to your email within 3 working days. If your email is
urgent please call us on one of the following:

o  Motor vehicle licensing 0800 108 809
o  Driver licensing 0800 822 422 
o  Overseas +64 6 9536200
o Tolling 0800 40 20 20

If you need to report a State Highway issue that requires urgent
attention, please call our 24/7 Highway Information Team on 0800 444 449

 

Find the latest transport news, information, and advice on our website:

[1]www.nzta.govt.nz

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References

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1. http://www.nzta.govt.nz/

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From: Official Correspondence
New Zealand Transport Agency


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Dear Luke

 

This email acknowledges your below request made under the Official
Information Act 1982 for information.

 

Your request has been forwarded to the appropriate section of the
Transport Agency for response. They will contact you if they require
clarification of your request, more time to respond, or if your request
has been transferred to another organisation to respond to. Unless more
time is required, the Transport Agency will send a response to you within
20 working days of receiving your request – in this instance on or before
10 August 2017.

 

If you would like to discuss your request with the Transport Agency,
please contact us by email at [1][email address].

 

Regards

 

_________  _____________________________________________   

Ministerial Services

Governance, Stakeholders and Communications

National Office / Victoria Arcade, 50 Victoria Street,
Private Bag 6995, Wellington 6141, New Zealand 

_________  _____________________________________________   

 

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Things to do with this request

Anyone:
New Zealand Transport Agency only: