Hi there,

 

Thanks for your email.  

 

We can confirm receipt of your Official Information Act request and will
endeavor to provide a response within 20 working days (Wednesday 17 May).

 

Kind regards,

 

Kirsten Robinson

Senior Communications Advisor

[1]Lotto_NZ-email-sig-magenta

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PO Box 8929, Symonds Street, Auckland 1150

73 Remuera Road, Remuera, Auckland 1050, New Zealand

 

lottonz.co.nz

 

 

 

 

-----Original Message-----

From: K. A. Reid [[2]mailto:[FOI #5734 email]]

Sent: Sunday, 16 April 2017 2:46 p.m.

To: Info

Subject: Official Information request - Lotto NZ Digital RFP (RFx ID:
13446527) - User Experience

 

Dear New Zealand Lotteries Commission,

 

I noticed there was a Tender for "Lotto NZ Digital RFP" on the
gets.govt.nz tender page.

 

RFx ID: 13446527

URL:
[3]https://www.gets.govt.nz/NZLC/ExternalTe...

 

Part of the RFP request Overview included:

"User experience and visual design for web and mobile solutions"

 

I'm requesting any info related to:

1) Navigation layout design online & in-app

2) User journey & feedback loop for buying a lotto ticket online & in-app
- eg, post-ticket purchase feedback

3) User journey and feedback loops for the login, logout & account
management, eg post-login feedback for previous purchases

4) Display of lotto results - the 'animated draw' is gone, how was this
decision reached?

5) Average breadcrumb trail length - how many clicks old vs new design for
common user journeys?

6) Post-launch testing, analytics and user feedback

 

Specifically, this OIA is to request (in relation to the above 6 points)
any documentation, emails, reports & media related to technical UX
processes and techniques that were used - eg: user observation,
stakeholder interviews, hi/lo fi prototypes, wire-frames, storyboards,
need-finding, card-sorting, discovery process, contextual inquiry,
personas, user feedback loops, user journeys, user interviews, user tests,
user research, questionnaires, comparative analysis etc.

 

Yours faithfully,

 

K. A. Reid

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[4][FOI #5734 email]

 

Is [5][New Zealand Lotteries Commission request email] the wrong address for Official Information
requests to New Zealand Lotteries Commission? If so, please contact us
using this form:

[6]https://fyi.org.nz/change_request/new?bo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[7]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

Disclaimer: This e-mail and any files transmitted with it are confidential
and intended solely for the use of the individual or entity to whom they
are addressed. If you have received this e-mail in error, please notify
the [email address] and delete/destroy any copies. Any view
expressed in this e-mail message are those of the sender and do not
necessarily reflect the views of Lotto New Zealand

References

Visible links
2. mailto:[FOI #5734 email]
3. https://www.gets.govt.nz/NZLC/ExternalTe...
4. mailto:[FOI #5734 email]
5. mailto:[New Zealand Lotteries Commission request email]
6. https://fyi.org.nz/change_request/new?bo...
7. https://fyi.org.nz/help/officers

hide quoted sections

Dear K. A. Reid

Please find attached the response to your recent OIA request.

Kind regards

Emilia Mazur
General Manager, Corporate Communications and Social Responsibility

t +64 9 356 3800
PO Box 8929, Symonds Street, Auckland 1150
73 Remuera Road, Newmarket, Auckland 1050, New Zealand

lottonz.co.nz

-----Original Message-----
From: K. A. Reid [mailto: ]
Sent: Sunday, 16 April 2017 2:46 p.m.
To: Info
Subject: Official Information request - Lotto NZ Digital RFP (RFx ID: 13446527) - User Experience

Dear New Zealand Lotteries Commission,

I noticed there was a Tender for "Lotto NZ Digital RFP" on the gets.govt.nz tender page.

RFx ID: 13446527
URL: https://www.gets.govt.nz/NZLC/ExternalTe...

Part of the RFP request Overview included:
"User experience and visual design for web and mobile solutions"

I'm requesting any info related to:
1) Navigation layout design online & in-app
2) User journey & feedback loop for buying a lotto ticket online & in-app - eg, post-ticket purchase feedback
3) User journey and feedback loops for the login, logout & account management, eg post-login feedback for previous purchases
4) Display of lotto results - the 'animated draw' is gone, how was this decision reached?
5) Average breadcrumb trail length - how many clicks old vs new design for common user journeys?
6) Post-launch testing, analytics and user feedback

Specifically, this OIA is to request (in relation to the above 6 points) any documentation, emails, reports & media related to technical UX processes and techniques that were used - eg: user observation, stakeholder interviews, hi/lo fi prototypes, wire-frames, storyboards, need-finding, card-sorting, discovery process, contextual inquiry, personas, user feedback loops, user journeys, user interviews, user tests, user research, questionnaires, comparative analysis etc.

Yours faithfully,

K. A. Reid

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #5734 email]

Is [New Zealand Lotteries Commission request email] the wrong address for Official Information requests to New Zealand Lotteries Commission? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

Disclaimer: This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error, please notify the [email address] and delete/destroy any copies. Any view expressed in this e-mail message are those of the sender and do not necessarily reflect the views of Lotto New Zealand

hide quoted sections