Lotto NZ Digital RFP (RFx ID: 13446527) - User Experience
K. A. Reid made this Official Information request to New Zealand Lotteries Commission
The request was refused by New Zealand Lotteries Commission.
From: K. A. Reid
Dear New Zealand Lotteries Commission,
I noticed there was a Tender for "Lotto NZ Digital RFP" on the gets.govt.nz tender page.
RFx ID: 13446527
URL: https://www.gets.govt.nz/NZLC/ExternalTe...
Part of the RFP request Overview included:
"User experience and visual design for web and mobile solutions"
I'm requesting any info related to:
1) Navigation layout design online & in-app
2) User journey & feedback loop for buying a lotto ticket online & in-app - eg, post-ticket purchase feedback
3) User journey and feedback loops for the login, logout & account management, eg post-login feedback for previous purchases
4) Display of lotto results - the 'animated draw' is gone, how was this decision reached?
5) Average breadcrumb trail length - how many clicks old vs new design for common user journeys?
6) Post-launch testing, analytics and user feedback
Specifically, this OIA is to request (in relation to the above 6 points) any documentation, emails, reports & media related to technical UX processes and techniques that were used - eg: user observation, stakeholder interviews, hi/lo fi prototypes, wire-frames, storyboards, need-finding, card-sorting, discovery process, contextual inquiry, personas, user feedback loops, user journeys, user interviews, user tests, user research, questionnaires, comparative analysis etc.
Yours faithfully,
K. A. Reid
From: Info
Hi there,
Thanks for your email.
We can confirm receipt of your Official Information Act request and will
endeavor to provide a response within 20 working days (Wednesday 17 May).
Kind regards,
Kirsten Robinson
Senior Communications Advisor
[1]Lotto_NZ-email-sig-magenta
PO Box 8929, Symonds Street, Auckland 1150
73 Remuera Road, Remuera, Auckland 1050, New Zealand
lottonz.co.nz
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From: Emilia Mazur
Dear K. A. Reid
Please find attached the response to your recent OIA request.
Kind regards
Emilia Mazur
General Manager, Corporate Communications and Social Responsibility
t +64 9 356 3800
PO Box 8929, Symonds Street, Auckland 1150
73 Remuera Road, Newmarket, Auckland 1050, New Zealand
lottonz.co.nz
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