Announcement at stations Disability Review
Miss M Quicken made this Official Information request to Wellington Regional Council
The request was successful.
From: Miss M Quicken
Dear Wellington Regional Council,
As part of the procurement strategy, Greater Wellington intends to rollout announcements at other Wellington regional stations
These messages could be anything from next train departures to platform changes to Health and Safety warning messages (e.g. Please stand back from the platform, Freight Train passing through).
Greater Wellington will be leveraging existing suppliers to do this work.
Please provide:
A) Impact assessment on Sensory disabled transport users
It is known that loud announcements can disorient passengers given audio signals cannot be filtered out but can only be added.
How is the council going to manage the unnecessary auditory overload and pointless repetitive announcements that is the experience internationally where the announcements lose value and people start to ignore those announcements in worst case ?
I understand it is to be event based but are you planning on ensuring that no automated announcements are to drive public transport users unable to use the services due to auditory pollution that cannot be ignored.
Yours faithfully,
Miss M Quicken
From: Records
Wellington Regional Council
Kia ora Miss Quicken,
Acknowledgement of Request for Information under the Local Government
Official Information and Meetings Act 1987.
Thank you for your email received on 9 May 2026, requesting information
regarding announcements at stations disability review.
A reply to your request will be sent to you by 8 June 2026 within 20
working days of the request being received.
Please note that it is our policy to proactively release our responses to
official information requests on our website where appropriate. Personal
information will not be included.
Ngā mihi,
Information Management Team
For Luke Troy
Group Manager
Strategy
Greater Wellington Regional Council
ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
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sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.
From: Samantha Gain
Wellington Regional Council
Tēnā koe Miss Quicken
Request for information 2026-202
I refer to your request for information dated 9 May 2026.
Our response is enclosed.
Ngā mihi
Samantha Gain | she/her
Kaiwhakahaere Matua Metlink | Group Manager Metlink
Metlink
100 Cuba St, Te Aro, Wellington 6011 | PO Box 11646, Manners St,
Wellington 6142
Follow us online: [1]Facebook
ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.
References
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1. https://www.facebook.com/MetlinkOnOurWay/
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