Residential Service Providers - Christchurch
Harwood Wilson made this Official Information request to Health New Zealand
This request has an unknown status. We're waiting for Harwood Wilson to read recent responses and update the status.
From: Harwood Wilson
Dear Health New Zealand,
Please can you provide the following information:
Any audits, reports or formal complaints within the past 13 months regarding the following organisations who provide residential care for disabled persons in the Christchurch Area:
* Hawksbury Trust
* Donaldson Trust
* Insight Limited
Yours faithfully,
Harwood Wilson
From: hnzOIA
Tçnâ koe,
Thank you for your email.
Under the Official Information Act (OIA), agencies are required to respond
to requests for official information as soon as reasonably practicable and
no later than 20 working days after receiving them.
If your request is for data that Health NZ holds, have you checked
[1]Lighthouse first to see if the data you are seeking is already
published?
Lighthouse is a searchable catalogue that makes a range of data and
analytics products available to New Zealanders to enable easier, faster
access to insights about health services.
You can find further information about how OIA timeframes are calculated,
including the Ombudsman’s OIA calculator, at the link below:
[2]Official information calculators | Ombudsman New Zealand
We will provide a response to your request in line with the statutory
timeframes set out in the OIA.
We appreciate your understanding and patience during this time.
Ngâ mihi,
Health NZ | Te Whatu Ora
Statement of confidentiality: This email message and any accompanying
attachments may contain information that is IN-CONFIDENCE and subject to
legal privilege. If you are not the intended recipient, do not read, use,
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received this message in error, please notify the sender immediately and
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https://www.ombudsman.parliament.nz/agen...
From: hnzOIA
Kia ora
Thank you for your request of 6 May 2026 for the following information:
Any audits, reports or formal complaints within the past 13 months
regarding the following organisations who provide residential care for
disabled persons in the Christchurch Area:
* Hawksbury Trust
* Donaldson Trust
* Insight Limited
Your request asks for information which is more closely aligned with the
functions of the Ministry of Social Development(MSD).
For this reason, Health New Zealand has decided to transfer your request
in full to under section 14(b)(ii) of the Official Information Act (OIA).
You can expect a response from MSD in due course.
Under section 28(3) of the OIA you have the right to ask the Ombudsman
to review any decisions made under this request.
The Ombudsman may be contacted
by email at: [1][email address] or by calling 0800 802 602.
If you have any queries related to this request, please do not hesitate to
get in touch.
Ngā mihi
Misty
Advisor, Government Services
Te Whatu Ora – Health New Zealand
TeWhatuOra.govt.nz
Statement of confidentiality: This email message and any accompanying
attachments may contain information that is IN-CONFIDENCE and subject to
legal privilege. If you are not the intended recipient, do not read, use,
disseminate, distribute or copy this message or attachments. If you have
received this message in error, please notify the sender immediately and
delete this message
References
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1. mailto:[email address]
From: OIA_Requests (MSD)
IN-CONFIDENCE
Tēnā koe Harwood Wilson,
Thank you for your request regarding audits, reports or complaints about
Hawksbury Trust, Donaldson Trust and Insight Ltd transferred from Health
NZ on 11 May 2026, under the Official Information Act 1982. Your request
has been forwarded to the appropriate officials at National Office to
respond. You may expect a decision regarding your request to be sent to
you as soon as possible.
The information you have requested may contain the names and contact
details of our staff. Please let us know by 13 May 2026 whether you
require these names and contact details. We will need to consult our staff
before deciding whether we can release this information, and this will
take a bit more time. If we do not hear from you, we will assume that you
do not require staff names and contact details.
Ngā manaakitanga,
Official Information Team | Ministerial and Executive Services
Ministry of Social Development | Te Manatū Whakahiato Ora
Our Purpose:
We help New Zealanders to be safe, strong and independent
Manaaki Tangata, Manaaki Whānau
This email and any attachments may contain information that is
confidential and subject to legal privilege. If you are not the intended
recipient, any use, dissemination, distribution or duplication of this
email and attachments is prohibited. If you have received this email in
error please notify the author immediately and erase all copies of the
email and attachments. The Ministry of Social Development accepts no
responsibility for changes made to this message or attachments after
transmission from the Ministry.
From: OIA_Requests (MSD)
IN-CONFIDENCE
Kia ora Harwood Wilson,
I am writing to you regarding your request for information below. This
letter is to advise you that the Ministry has received your request,
however requires more time to respond to this request. In accordance with
section 15(1) and 15A of the Official Information Act, the Ministry’s
decision will be with you no later than 21 July 2026.
The reason for the extension is that consultations necessary to make a
decision on the request are such that a proper response to the request
cannot reasonably be made within the original time limit, and because your
request requires a search through a large quantity of information.
You have the right to seek an investigation and review by the Ombudsman of
this decision. Information about how to make a complaint is available at
[1]www.ombudsman.parliament.nz or 0800 802 602.
If you wish to discuss any aspect of your request with us, including this
decision, please feel free to contact [2][email address]
I will respond to you sooner if I am able to.
Ngā mihi,
Official Information Team | Ministerial and Executive Services
Ministry of Social Development
Our Purpose:
We help New Zealanders to be safe, strong and independent
Manaaki Tangata, Manaaki Whānau
From: OIA_Requests (MSD)
Sent: Tuesday, 12 May 2026 1:35 pm
To: [FOI #34627 email]
Subject: 20260512 Acknowledgement WILSON
Tēnā koe Harwood Wilson,
Thank you for your request regarding audits, reports or complaints about
Hawksbury Trust, Donaldson Trust and Insight Ltd transferred from Health
NZ on 11 May 2026, under the Official Information Act 1982. Your request
has been forwarded to the appropriate officials at National Office to
respond. You may expect a decision regarding your request to be sent to
you as soon as possible.
The information you have requested may contain the names and contact
details of our staff. Please let us know by 13 May 2026 whether you
require these names and contact details. We will need to consult our staff
before deciding whether we can release this information, and this will
take a bit more time. If we do not hear from you, we will assume that you
do not require staff names and contact details.
Ngā manaakitanga,
Official Information Team | Ministerial and Executive Services
Ministry of Social Development | Te Manatū Whakahiato Ora
Our Purpose:
We help New Zealanders to be safe, strong and independent
Manaaki Tangata, Manaaki Whānau
This email and any attachments may contain information that is
confidential and subject to legal privilege. If you are not the intended
recipient, any use, dissemination, distribution or duplication of this
email and attachments is prohibited. If you have received this email in
error please notify the author immediately and erase all copies of the
email and attachments. The Ministry of Social Development accepts no
responsibility for changes made to this message or attachments after
transmission from the Ministry.
References
Visible links
1. http://www.ombudsman.parliament.nz/
2. mailto:[email address]
From: OIA_Requests (MSD)
IN-CONFIDENCE
Tēnā koe Harwood
Following on, thank you for your request seeking information about
Hawksbury Trust, Donaldson Trust and Insight Ltd.
Some of the information that you have requested is available as
Developmental Evaluation Report Summaries which are publicly available on
the Disability Support Services (DSS) website here:
[1]www.disabilitysupport.govt.nz/providers/audits-and-evaluation/evaluation-summary-reports
Could you please reply and advise whether the information provided above
meets the part of your request regarding audits and reports about
Hawksbury Trust, Donaldson Trust and Insight Ltd and whether you are happy
with this part of your request being closed?
If this does not align with the information you seek, please let us know.
If we do not receive a response from you by this Thursday 2 July 2026, we
will assume that these parts of your request have been fulfilled.
Finally, if you are not satisfied with the above decision, you have the
right to seek an investigation and review by the Ombudsman. Information
about how to make a complaint is available at
[2]www.ombudsman.parliament.nz or 0800 802 602.
Nā mātou noa,
Official Information Team | Ministerial and Executive Services
Ministry of Social Development
Our Purpose:
We help New Zealanders to be safe, strong and independent
Manaaki Tangata, Manaaki Whānau
From: OIA_Requests (MSD)
Sent: Tuesday, 12 May 2026 1:35 pm
To: [FOI #34627 email]
Subject: 20260512 Acknowledgement WILSON
Tēnā koe Harwood Wilson,
Thank you for your request regarding audits, reports or complaints about
Hawksbury Trust, Donaldson Trust and Insight Ltd transferred from Health
NZ on 11 May 2026, under the Official Information Act 1982. Your request
has been forwarded to the appropriate officials at National Office to
respond. You may expect a decision regarding your request to be sent to
you as soon as possible.
The information you have requested may contain the names and contact
details of our staff. Please let us know by 13 May 2026 whether you
require these names and contact details. We will need to consult our staff
before deciding whether we can release this information, and this will
take a bit more time. If we do not hear from you, we will assume that you
do not require staff names and contact details.
Ngā manaakitanga,
Official Information Team | Ministerial and Executive Services
Ministry of Social Development | Te Manatū Whakahiato Ora
Our Purpose:
We help New Zealanders to be safe, strong and independent
Manaaki Tangata, Manaaki Whānau
This email and any attachments may contain information that is
confidential and subject to legal privilege. If you are not the intended
recipient, any use, dissemination, distribution or duplication of this
email and attachments is prohibited. If you have received this email in
error please notify the author immediately and erase all copies of the
email and attachments. The Ministry of Social Development accepts no
responsibility for changes made to this message or attachments after
transmission from the Ministry.
References
Visible links
1. https://www.disabilitysupport.govt.nz/pr...
2. http://www.ombudsman.parliament.nz/
From: OIA_Requests (MSD)
IN-CONFIDENCE
Kia ora Harwood,
Picking up on our below email, a reminder to please let us know by
close-of-business today (Thursday 2 July 2026) whether the publicly
available resources provided in our link below meets your information
needs for the part of your request that asks for any audits and reports
within the past 13 months regarding the following organisations who
provide residential care for disabled persons in the Christchurch Area:
* Hawksbury Trust
* Donaldson Trust
* Insight Limited
Thank you for considering this. If we do not hear back from you by the
close-of-business today, we will proceed on the basis that our below link
responds appropriately to this part of your request.
Nā mātou noa,
Official Information Team | Ministerial and Executive Services
Ministry of Social Development
Our Purpose:
We help New Zealanders to be safe, strong and independent
Manaaki Tangata, Manaaki Whānau
From: OIA_Requests (MSD)
Sent: Tuesday, 30 June 2026 11:22 am
To: Harwood Wilson <[FOI #34627 email]>
Subject: RE: 20260512 Acknowledgement WILSON
Tēnā koe Harwood
Following on, thank you for your request seeking information about
Hawksbury Trust, Donaldson Trust and Insight Ltd.
Some of the information that you have requested is available as
Developmental Evaluation Report Summaries which are publicly available on
the Disability Support Services (DSS) website here:
[1]www.disabilitysupport.govt.nz/providers/audits-and-evaluation/evaluation-summary-reports
Could you please reply and advise whether the information provided above
meets the part of your request regarding audits and reports about
Hawksbury Trust, Donaldson Trust and Insight Ltd and whether you are happy
with this part of your request being closed?
If this does not align with the information you seek, please let us know.
If we do not receive a response from you by this Thursday 2 July 2026, we
will assume that these parts of your request have been fulfilled.
Finally, if you are not satisfied with the above decision, you have the
right to seek an investigation and review by the Ombudsman. Information
about how to make a complaint is available at
[2]www.ombudsman.parliament.nz or 0800 802 602.
Nā mātou noa,
Official Information Team | Ministerial and Executive Services
Ministry of Social Development
Our Purpose:
We help New Zealanders to be safe, strong and independent
Manaaki Tangata, Manaaki Whānau
From: OIA_Requests (MSD)
Sent: Tuesday, 12 May 2026 1:35 pm
To: [3][FOI #34627 email]
Subject: 20260512 Acknowledgement WILSON
Tēnā koe Harwood Wilson,
Thank you for your request regarding audits, reports or complaints about
Hawksbury Trust, Donaldson Trust and Insight Ltd transferred from Health
NZ on 11 May 2026, under the Official Information Act 1982. Your request
has been forwarded to the appropriate officials at National Office to
respond. You may expect a decision regarding your request to be sent to
you as soon as possible.
The information you have requested may contain the names and contact
details of our staff. Please let us know by 13 May 2026 whether you
require these names and contact details. We will need to consult our staff
before deciding whether we can release this information, and this will
take a bit more time. If we do not hear from you, we will assume that you
do not require staff names and contact details.
Ngā manaakitanga,
Official Information Team | Ministerial and Executive Services
Ministry of Social Development | Te Manatū Whakahiato Ora
Our Purpose:
We help New Zealanders to be safe, strong and independent
Manaaki Tangata, Manaaki Whānau
This email and any attachments may contain information that is
confidential and subject to legal privilege. If you are not the intended
recipient, any use, dissemination, distribution or duplication of this
email and attachments is prohibited. If you have received this email in
error please notify the author immediately and erase all copies of the
email and attachments. The Ministry of Social Development accepts no
responsibility for changes made to this message or attachments after
transmission from the Ministry.
References
Visible links
1. https://www.disabilitysupport.govt.nz/pr...
2. http://www.ombudsman.parliament.nz/
3. mailto:[FOI #34627 email]
From: Harwood Wilson
Good Afternoon,
Thank you for the reply.
The audits and reports available via the link are helpful for Donaldson and Insight, however the only information on Hawkesbury Trust is from 2017 and 2018.
Can you advise how often the "Developmental Evaluation Report Summaries" are completed?
Is there any Reports or Audits completed in the past 2 years for Hawkesbury Trust? especially in Christchurch? that arent on that link?
Yours sincerely,
Harwood Wilson
From: OIA_Requests (MSD)
IN-CONFIDENCE
Kia ora Harwood,
On 2 July 2026 you emailed the Ministry of Social Development (the
Ministry) requesting the following information under the Official
Information Act 1982:
Is there any Reports or Audits completed in the past 2 years for
Hawkesbury Trust? especially in Christchurch? that arent on that link?
We have transferred this part of your request to Ministry of Health as the
information to which your request relates is more closely connected with
the functions of the Ministry of Health. In these circumstances, we are
required by section 14 of the OIA to transfer your request.
Please note that according to sections 14 and 15(1) of the Official
Information Act, the 20-working day response period is reset by the
transfer and starts again on the day Ministry of Health receives the
transfer notification. The Ministry notified Ministry of Health of the
transfer today.
You will hear further from Ministry of Health concerning the above part of
your request in due course.
Na matou noa, na
Official Information Team | Ministerial and Executive Services
Ministry of Social Development
Our Purpose:
We help New Zealanders to be safe, strong and independent
Manaaki Tangata, Manaaki Whanau
show quoted sections
From: OIA Requests
Health New Zealand
Kia ora Harwood,
Thank you for your request under the Official Information Act 1982 (the
Act), transferred to the Ministry of Health - Manatū Hauora from the
Ministry of Social Development on 9 July 2026. You requested:
Is there any Reports or Audits completed in the past 2 years for
Hawkesbury Trust? especially in Christchurch? that arent on that link?
The reference number for your request is H2026085164. We will endeavour to
respond to your request as soon as possible and in any event no later than
7 August 2026, being 20 working days after the day your request was
received. If we are unable to respond to your request by then, we will
notify you of an extension of that timeframe.
If you have any queries regarding your request, please feel free to
contact the OIA Services Team on [1][email address]. If any
additional factors come to light which are relevant to your request,
please do not hesitate to contact us so that these can be taken into
account.
Under section 28(3) of the Act you have the right to ask the Ombudsman to
review any decisions made under this request. The Ombudsman may be
contacted by email at: [2][email address] or by calling 0800
802 602.
Ngā mihi,
OIA Services Team
Ministry of Health | Manatū Hauora
M[3]inistry of Health information releases
show quoted sections
References
Visible links
1. mailto:[email address]
mailto:[email address]
2. mailto:[email address]
mailto:[email address]
3. https://www.health.govt.nz/about-ministr...
https://www.health.govt.nz/about-ministr...
From: OIA_Requests (MSD)
Tçnâ koe Harwood
Please find attached the Ministry’s response to your Official Information
Act request.
Ngâ mihi,
Official Information team | Ministerial and Executive Services
Ministry of Social Development
Our Purpose:
We help New Zealanders to be safe, strong and independent.
Manaaki Tangata, Manaaki Whânau.
This email and any attachments may contain information that is
confidential and subject to legal privilege. If you are not the intended
recipient, any use, dissemination, distribution or duplication of this
email and attachments is prohibited. If you have received this email in
error please notify the author immediately and erase all copies of the
email and attachments. The Ministry of Social Development accepts no
responsibility for changes made to this message or attachments after
transmission from the Ministry.
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