13 April 2026
Our Ref: C66916
By email: [FYI request #34197 email]
Tēnā koe, Priyanka,
Official Information Act 1982 (OIA):
Thank you for your request made via email dated 22 March 2026 in which you requested the
following:
I want to know if this document REA Investigations Manual v2017.pdf is the
latest version.
If REA Investigations Manual v2017.pdf this is the latest version, is this a correct
reflection of how complaints are handled currently.
We have considered your request under the OIA.
Information being released
In response to your questions above the REA Investigations Manual v2017.pdf is not a copy
of the latest document the REA refer to.
Due to the document not being the latest version, it is therefore not a correct reflection of
how complaints are currently handled in the REA.
Next steps
If you wish to discuss this response with us, please contact me by email at
[email address]
You have the right to make a complaint, in respect of this response, to the Ombudsman.
Information about how to make a complaint is available a
t www.ombudsman.parliament.nz.
You may make the complaint online at that web address, by email at
[email address], or in writing to the following address:
The Ombudsman
PO Box 10 152
WELLINGTON 6143
Nāku iti noa, nā
Sue Johnston
Investigations CAC Manager
