Train driver / train manager operational manuals
D Revans made this Official Information request to Auckland Transport
Response to this request is long overdue. By law Auckland Transport should have responded by now (details and exceptions). The requester can complain to the Ombudsman.
From: D Revans
Dear Auckland Transport,
I would like to request:
- Any existing manuals used for training or day-to-day operations by train drivers and train onboard staff, with specific focus given to operation of AM class EMU controls, communication, signalling, operation of ETCS/platform alignment systems, and the button sequences/codes used for the (blue) right-of-way communication switch.
- Where possible, I would like these as PDFs or Microsoft Word documents, if such manuals already exist.
Yours faithfully,
D Revans
From: AT Official Information (AT)
Auckland Transport
Kia ora D Revans,
Auckland Transport (AT) acknowledges receipt of your request for official
information dated 12 March 2026 for copies of train operating manuals,
with a specific focus on AM class EMU Controls
To comply with our statutory obligation, our decision is due to you by 13
April 2026. This is 20 working days after the day your request was
received. If we are unable to make a decision within this timeframe, we
will be in contact. Please note this includes Good Friday on 3 April 2026,
and Easter Monday on 6 April 2026 as these are classed as non-working
days.
We will be in contact at our earliest convenience if we require
clarification, or if your requested information is held by another agency.
Your case will be managed by Peter, who is one of our LGOIMA Business
Partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-1305939-B3L4W4.
Ngā mihi,
Tom
Customer Care Case Coordinator
Customer & Network Performance
Auckland Transport | Hoake Tātou
[1]image
------------------- Original Message -------------------
From: D Revans <[FOI #34051 email]>;
Received: Thu Mar 12 2026 19:20:35 GMT+1300 (New Zealand Daylight Time)
To: AT Official Information (AT) <at[Auckland Transport request email]>;
[email address] <at[Auckland Transport request email]>;
LGOIMA <at[Auckland Transport request email]>;
Subject: Official Information request - Train driver / train manager
operational manuals
Dear Auckland Transport, I would like to request: - Any existing manuals
used for training or day-to-day operations by train drivers and train
onboard staff, with specific focus given to operation of AM class EMU
controls, communication, signalling,
Dear Auckland Transport,
I would like to request:
- Any existing manuals used for training or day-to-day operations by train drivers and train onboard staff, with specific focus given to operation of AM class EMU controls, communication, signalling, operation of ETCS/platform alignment systems, and the button sequences/codes used for the (blue) right-of-way communication switch.
- Where possible, I would like these as PDFs or Microsoft Word documents, if such manuals already exist.
Yours faithfully,
D Revans
-------------------------------------------------------------------
This is an Official Information request made via the FYI website.
Please use this email address for all replies to this request:
[FOI #34051 email]
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views of Auckland Transport.
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From: D Revans
Dear AT Official Information (AT),
to help clarify the intended documents for this request, I would like to specify:
Section 7 of the Rail Operating Code contains Code Supplements for all active locomotives, but seemingly not the AM-Class EMU. If a Code Supplement for this rail vehicle already exists, including any information for operating the locomotive, ETCS and the Train Manager's duties, providing this document should be sufficient for the purposes of this request.
Yours sincerely,
D Revans
From: AT Official Information (AT)
Auckland Transport
Kia ora,
On the 12^th of March 2026 Auckland Transport (AT) received your official
information request for manuals used for training or day to day operations
on AT trains.
The LGOIMA requires that we let you know our decision on your request no
later than 20 working days after the day we received your request.
Unfortunately it won't be possible to meet that time frame and we are
therefore letting you know of an extension of the time to make our
decision until the 29th of April or sooner.
The extension is necessary because of ongoing external consultation.
Ngā mihi,
Peter | LGOIMA Business Partner
Customer & Network Performance
Auckland Transport
Level 2, 20 Viaduct Harbour Avenue, Auckland 1010
E [email address]
From: D Revans <[FOI #34051 email]>;
Received: Thu Mar 12 2026 19:20:35 GMT+1300 (New Zealand Daylight Time)
To: AT Official Information (AT) <at[Auckland Transport request email]>;
[email address] <at[Auckland Transport request email]>;
LGOIMA <at[Auckland Transport request email]>;
Subject: Official Information request - Train driver / train manager
operational manuals
Dear Auckland Transport,
I would like to request:
- Any existing manuals used for training or day-to-day operations by train drivers and train onboard staff, with specific focus given to operation of AM class EMU controls, communication, signalling, operation of ETCS/platform alignment systems, and the button sequences/codes used for the (blue) right-of-way communication switch.
- Where possible, I would like these as PDFs or Microsoft Word documents, if such manuals already exist.
Yours faithfully,
D Revans
-------------------------------------------------------------------
This is an Official Information request made via the FYI website.
Please use this email address for all replies to this request:
[FOI #34051 email]
Is [Auckland Transport request email] the wrong address for Official Information requests to Auckland Transport? If so, please contact us using this form:
[1]https://urldefense.com/v3/__https://fyi....
Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
[2]https://urldefense.com/v3/__https://fyi....
If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.
-------------------------------------------------------------------
Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.
References
Visible links
1. https://urldefense.com/v3/__https://fyi....
2. https://urldefense.com/v3/__https://fyi....
hide quoted sections
From: AT Official Information (AT)
Auckland Transport
Kia ora,
I’m writing to let you know that we need to further extend the time limit
on your request for information for manuals used for training or day to
day train operations, pursuant to section 14(1) of the Local Government
Official Information and Meetings Act 1987 (LGOIMA).
This further extension is required because:
* Ongoing internal and external consultations necessary to make a
decision on the request are such that a proper response to the request
cannot reasonably be made within the original time limit [section
14(1)(b)]
The new due date to make our decision has been extended to 15 May 2026.
You are able to seek an investigation and review by the Ombudsman of this
decision. Information about how to make a complaint is available at
[1]www.ombudsman.parliament.nz or freephone 0800 802 602.
Ngâ mihi,
Peter | LGOIMA Business Partner
Customer & Network Performance
Auckland Transport
Level 2, 20 Viaduct Harbour Avenue, Auckland 1010
E [email address]
Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.
References
Visible links
1. http://www.ombudsman.parliament.nz/
http://www.ombudsman.parliament.nz/
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