Printed from https://fyi.org.nz/request/33793-oia-to-medical-council-rnzcgp-code-triage-standards on March 16, 2026 00:25

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OIA to Medical Council / RNZCGP (code/triage standards)

Wyn made this Official Information request to Health New Zealand

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From: Wyn

Dear Health New Zealand,

To: Official Information Act Requests

Medical Council of New Zealand (and/or RNZCGP for GP standards)

Subject: Official Information Act request – Triage and urgent care standards

Dear Sir/Madam,

I request, under the Official Information Act 1982, copies of:

1. Any standards, statements or guidance currently issued by the Medical Council of New Zealand that relate to:

* doctors’ responsibilities to ensure safe triage of patients;
* timeframes within which patients presenting for urgent care should be clinically assessed;
* when it is acceptable to decline to see a patient at an urgent care clinic and direct them back to their enrolled GP.

2. Any relevant sections of Good Medical Practice and any supplementary statements that specifically mention triage, urgent care, or management of walk-in patients.

3. (RNZCGP) Any standards or “Aiming for Excellence” indicators that apply to after-hours or urgent care style general practice, particularly around triage systems and response to urgent presentations.

Yours faithfully,

Kapiti

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From: hnzOIA

Tçnâ koe,

 

Thank you for your email. 

 

Under the Official Information Act (OIA), agencies are required to respond
to requests for official information as soon as reasonably practicable and
no later than 20 working days after receiving them.

If your request is for data that Health NZ holds, have you checked
[1]Lighthouse first to see if the data you are seeking is already
published?

 

Lighthouse is a searchable catalogue that makes a range of data and
analytics products available to New Zealanders to enable easier, faster
access to insights about health services.

 

You can find further information about how OIA timeframes are calculated,
including the Ombudsman’s OIA calculator, at the link below:
[2]Official information calculators | Ombudsman New Zealand

 

We will provide a response to your request in line with the statutory
timeframes set out in the OIA.

We appreciate your understanding and patience during this time.

 

Ngâ mihi,
Health NZ | Te Whatu Ora

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From: hnzOIA

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Attachment Response HNZ00201023.docx.pdf
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Kia ora Wyn,
 
Thank you for your request on 21 January 2026 for information regarding
the Medical Council of New Zealand documents. Please find attached our
response to your request.
 
If you have any questions, please get in touch at
[1][email address].
 
If you are not happy with this response, you have the right to make a
complaint to the Ombudsman. Information about how to do this is available
at [2]www.ombudsman.parliament.nz or by phoning 0800 802 602.
 
Ngā mihi, 
 
Anthea
 

Government Services
[3][email address]   

Health New Zealand | Te Whatu Ora
 

 
 
Statement of confidentiality: This email message and any accompanying
attachments may contain information that is IN-CONFIDENCE and subject to
legal privilege. If you are not the intended recipient, do not read, use,
disseminate, distribute or copy this message or attachments. If you have
received this message in error, please notify the sender immediately and
delete this message

References

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1. mailto:[Health New Zealand request email]
2. file:///tmp/
3. mailto:[email address]

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