Dear Health New Zealand,

To: Official Information Act Requests
Te Whatu Ora – Health New Zealand

Subject: Official Information Act request – Urgent care triage and activity at Team Medical Kapiti Limited, 4 November 2022

Dear Sir/Madam,

I make the following request under the Official Information Act 1982.

I understand that Team Medical at Kāpiti provides an Urgent Care service under contract within the Te Whatu Ora system. I am seeking operational information (not my personal health records) about how that urgent care service functioned on the morning of 4 November 2022.

Please provide:

1. For Team Medical’s urgent care service on 4 November 2022, between 8:30 am and 10:00 am:
a. The total number of patients who:
* presented to urgent care;
* were triaged (i.e. given a triage category);
* were seen face to face by a doctor;
* were turned away / advised to see their own GP instead of being seen in urgent care.

b. Any triage category distribution for that period, if recorded (e.g. counts by triage category).

c. Any internal reporting or quality data held by Te Whatu Ora that records urgent care demand or capacity issues at Team Medical on that date and time.

2. Copies of any service specifications, contracts, or performance standards that apply to Team Medical’s urgent care service, that:
* define its role as an “Urgent” care provider;
* set expectations about triage, maximum waiting times, and when it is appropriate to turn patients away to their usual GP.

3. Copies of any triage policies or protocols for urgent care settings that Te Whatu Ora requires contracted urgent care providers to follow (for example, use of the Australasian Triage Scale, or any national triage guidance), to the extent these are held by Te Whatu Ora rather than the provider.

I am not asking for any individual patient’s names or personal health information.

Aggregate numbers and de identified operational data are sufficient.

If any part of this request is refused, please specify the grounds under the OIA and consider whether partial or summary information can still be released.

Yours faithfully,

For Kapiti