Printed from https://fyi.org.nz/request/33792-oia-to-te-whatu-ora-re-team-medical-operations-on-4-nov-2022 on March 15, 2026 22:50

OIA to Te Whatu Ora (re Team Medical operations on 4 Nov 2022)

Wyn made this Official Information request to Health New Zealand

The request was refused by Health New Zealand.

From: Wyn

Dear Health New Zealand,

To: Official Information Act Requests
Te Whatu Ora – Health New Zealand

Subject: Official Information Act request – Urgent care triage and activity at Team Medical Kapiti Limited, 4 November 2022

Dear Sir/Madam,

I make the following request under the Official Information Act 1982.

I understand that Team Medical at Kāpiti provides an Urgent Care service under contract within the Te Whatu Ora system. I am seeking operational information (not my personal health records) about how that urgent care service functioned on the morning of 4 November 2022.

Please provide:

1. For Team Medical’s urgent care service on 4 November 2022, between 8:30 am and 10:00 am:
a. The total number of patients who:
* presented to urgent care;
* were triaged (i.e. given a triage category);
* were seen face to face by a doctor;
* were turned away / advised to see their own GP instead of being seen in urgent care.

b. Any triage category distribution for that period, if recorded (e.g. counts by triage category).

c. Any internal reporting or quality data held by Te Whatu Ora that records urgent care demand or capacity issues at Team Medical on that date and time.

2. Copies of any service specifications, contracts, or performance standards that apply to Team Medical’s urgent care service, that:
* define its role as an “Urgent” care provider;
* set expectations about triage, maximum waiting times, and when it is appropriate to turn patients away to their usual GP.

3. Copies of any triage policies or protocols for urgent care settings that Te Whatu Ora requires contracted urgent care providers to follow (for example, use of the Australasian Triage Scale, or any national triage guidance), to the extent these are held by Te Whatu Ora rather than the provider.

I am not asking for any individual patient’s names or personal health information.

Aggregate numbers and de identified operational data are sufficient.

If any part of this request is refused, please specify the grounds under the OIA and consider whether partial or summary information can still be released.

Yours faithfully,

For Kapiti

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From: hnzOIA

Tçnâ koe,

 

Thank you for your email. 

 

Under the Official Information Act (OIA), agencies are required to respond
to requests for official information as soon as reasonably practicable and
no later than 20 working days after receiving them.

If your request is for data that Health NZ holds, have you checked
[1]Lighthouse first to see if the data you are seeking is already
published?

 

Lighthouse is a searchable catalogue that makes a range of data and
analytics products available to New Zealanders to enable easier, faster
access to insights about health services.

 

You can find further information about how OIA timeframes are calculated,
including the Ombudsman’s OIA calculator, at the link below:
[2]Official information calculators | Ombudsman New Zealand

 

We will provide a response to your request in line with the statutory
timeframes set out in the OIA.

We appreciate your understanding and patience during this time.

 

Ngâ mihi,
Health NZ | Te Whatu Ora

Statement of confidentiality: This email message and any accompanying
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References

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https://www.ombudsman.parliament.nz/agen...

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From: hnzOIA

Attachment HNZ00201022 Response.pdf
247K Download View as HTML

Kia ora Wyn

Thank you for your request for information on 21 February 2026 regarding
Team Medical at Kāpiti.

Please find attached our response to your request.

If you have any questions, you can contact us at
[1][email address].

If you are not happy with this response, you have the right to make a
complaint to the Ombudsman. Information about how to do this is available
at [2]www.ombudsman.parliament.nz or by phoning 0800 802 602.

Ngā mihi

Joy
Government Services

Health New Zealand | Te Whatu Ora
 
Statement of confidentiality: This email message and any accompanying
attachments may contain information that is IN-CONFIDENCE and subject to
legal privilege. If you are not the intended recipient, do not read, use,
disseminate, distribute or copy this message or attachments. If you have
received this message in error, please notify the sender immediately and
delete this message

References

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1. mailto:[email address]
2. http://www.ombudsman.parliament.nz/

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Things to do with this request

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