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Response Times and Training for Disability and Neurodiversity

Kendra Horne made this Official Information request to New Zealand Police

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From: Kendra Horne

Dear New Zealand Police,

Under the Official Information Act, I request the following information regarding Police interactions with neurodiverse individuals:

- Data comparing the average 'call out' or response times for incidents involving individuals identified as neurodiverse versus those identified as neurotypical.

- A summary of the current training requirements and modules provided to Police staff regarding support for, and interaction with, people with disabilities (including physical, intellectual, and neurodiverse conditions).

- Any internal policies or standard operating procedures (SOPs) specifically regarding the management of calls involving neurodiverse individuals."

Yours faithfully,
Kendra Horne

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From: Ministerial Services
New Zealand Police

Tēnā koe Kendra

I acknowledge receipt of your Official Information Act 1982 (OIA) request below.

Your reference number is IR-01-26-4582.

You can expect a response to your request on or before 10 March 2026 unless an extension is needed.

Ngā mihi, Michelle
Advisor - Police National Headquarters

-----Original Message-----
From: Kendra Horne <[FOI #33673 email]>
Sent: Tuesday, 10 February 2026 12:28 PM
To: Ministerial Services <[email address]>
Subject: [EXTERNAL] Official Information request - Response Times and Training for Disability and Neurodiversity

CAUTION: This email originated from outside the New Zealand Police Network. DO NOT click links or open attachments unless you recognise the sender and are assured that the content is safe.

Dear New Zealand Police,

Under the Official Information Act, I request the following information regarding Police interactions with neurodiverse individuals:

- Data comparing the average 'call out' or response times for incidents involving individuals identified as neurodiverse versus those identified as neurotypical.

- A summary of the current training requirements and modules provided to Police staff regarding support for, and interaction with, people with disabilities (including physical, intellectual, and neurodiverse conditions).

- Any internal policies or standard operating procedures (SOPs) specifically regarding the management of calls involving neurodiverse individuals."

Yours faithfully,
Kendra Horne

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WARNING

The information contained in this email message is intended for the addressee only and may contain privileged information. It may also be subject to the provisions of section 50 of the Policing Act 2008, which creates an offence to have unlawful possession of Police property. If you are not the intended recipient of this message or have received this message in error, you must not peruse, use, distribute or copy this message or any of its contents. Also note, the views expressed in this message may not necessarily reflect those of the New Zealand Police. If you have received this message in error, please email or telephone the sender immediately

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From: Ministerial Services
New Zealand Police


Attachment IR 01 26 4582 Neurodevelopmental Disorders Call Taker Interaction Ten One New Zealand Police Intranet.pdf
265K Download View as HTML

Attachment OIA Response letter IR 01 25 4582.pdf
266K Download View as HTML


Tēnā koe Kendra

 

Please find attached the response and documentation relating to your
Official Information Act request, received by Police on 10 February 2026.

 

Ngā mihi

Lisa

Ministerial Services

Police National Headquarters

 

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WARNING

The information contained in this email message is intended for the
addressee only and may contain privileged information. It may also be
subject to the provisions of section 50 of the Policing Act 2008, which
creates an offence to have unlawful possession of Police property. If you
are not the intended recipient of this message or have received this
message in error, you must not peruse, use, distribute or copy this
message or any of its contents. Also note, the views expressed in this
message may not necessarily reflect those of the New Zealand Police. If
you have received this message in error, please email or telephone the
sender immediately

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