Response Times and Training for Disability and Neurodiversity
Kendra Horne made this Official Information request to New Zealand Police
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From: Kendra Horne
Dear New Zealand Police,
Under the Official Information Act, I request the following information regarding Police interactions with neurodiverse individuals:
- Data comparing the average 'call out' or response times for incidents involving individuals identified as neurodiverse versus those identified as neurotypical.
- A summary of the current training requirements and modules provided to Police staff regarding support for, and interaction with, people with disabilities (including physical, intellectual, and neurodiverse conditions).
- Any internal policies or standard operating procedures (SOPs) specifically regarding the management of calls involving neurodiverse individuals."
Yours faithfully,
Kendra Horne
From: Ministerial Services
New Zealand Police
Tēnā koe Kendra
I acknowledge receipt of your Official Information Act 1982 (OIA) request below.
Your reference number is IR-01-26-4582.
You can expect a response to your request on or before 10 March 2026 unless an extension is needed.
Ngā mihi, Michelle
Advisor - Police National Headquarters
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From: Ministerial Services
New Zealand Police
IR 01 26 4582 Neurodevelopmental Disorders Call Taker Interaction Ten One New Zealand Police Intranet.pdf
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OIA Response letter IR 01 25 4582.pdf
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Tēnā koe Kendra
Please find attached the response and documentation relating to your
Official Information Act request, received by Police on 10 February 2026.
Ngā mihi
Lisa
Ministerial Services
Police National Headquarters
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