Tēnā koe Harwood Wilson  
 
We write to acknowledge receipt of your information request dated 5
January 2026. Our commitment is to provide a response to your request as
soon as possible, and no later than 20 working days after the day it was
received. If we are unable to meet this timeframe, we will inform you
promptly and provide details regarding any extension required. Should
clarification be necessary for your request, we may reach out to you for
additional information.
             
The information you have requested may contain the names and contact
details of our staff or volunteers. Please let us know whether you require
these names and contact details. We may need to consult our people before
deciding whether we can release this information, and this may take a bit
more time. If we do not hear from you, we will assume that you do not
require their names and contact details.
 

Please note that over the holiday period there is a three-week period
where the days are not counted as ‘working days’. This applies to Official
Information Act and Privacy Act requests and that period is 25 December
2025 to 15 January 2026, inclusive. That means the maximum time limit for
responding to requests made from 27 November 2025 may run into the new
year. The Ombudsman’s OIA calculator can show you the latest date for a
response: [1]Go to the OIA calculator.

Nāku noa, nā
Information Request Team

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Tēnā koe Harwood

 

We write regarding your request received on 5 January 2026 for information
relating to how Fire and Emergency keeps up with community growth.

 

We are reaching out because there is one aspect of your request that
requires clarification to allow us to better respond to your question. As
part of question 6 you have asked:

 

o Are there any current recorded issues with buildings not meeting their
needs, having faults, or other concerns at the following locations? if
so please explain the issues or provide documents to explain AND when
work is being done to resolve this:

Silverdale

Manly

Chartwell

Lincoln

Rolleston

 

The scope of this request is broad and can reasonably be interpreted in
several ways (for example, it could refer to minor maintenance matters,
improvement or upgrade works, health and safety or compliance issues,
location concerns, or even customer complaints etc.).

 

In order for us to provide you the information you seek, can you please
clarify what you want to know? To assist, would you consider refining your
request to one or more of the following:

 

o Any currently unresolved, formally notified building or regulatory
non‑compliance issues
o Any currently unresolved issues subject to enforcement action or
statutory notices
o Any currently unresolved health and safety risks recorded in official
registers

 

Also, it would also be helpful if you could specify a timeframe. For
example, would issues identified or outstanding within the last six months
satisfy your request.

 

We look forward to hearing from you, and if you need further clarification
about this email please don’t hesitate to reach out. In the absence of a
reply, we will have to consider your request on its original merits, which
includes considering whether your request requires substantiual collation
and research.

 

Ngā mihi,

 

Information Requests Team

 

[1]Description: Cato Server:WORK IN PROGRESS:FENZ:FENZ_Assets:FENZ
Logos:FENZ logos _Supplied to FENZ:FENZ Logos png:FENZ Logo_CMYK.png 

 E: [2][FENZ request email]

 W: [3]www.fireandemergency.nz

A: Fire and Emergency National Headquarters

     Level 7, 42-52 Willis Street, Wellington Central

     PO Box 2133, Wellington 6011

 

 

-----Original Message-----
From: Harwood Wilson [4][FOI #33419 email]
Sent: Monday, 5 January 2026 12:07 am
To: Official Information Requests
[5][email address]
Subject: Official Information request - Keeping up with community growth

 

[You don't often get email from
[6][FOI #33419 email]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear Fire and Emergency New Zealand,

 

Some fire services around the world adjust their resources based on
growth, risk or change within their communities and are expected by some
to manage their funds with the interests of the public being a priority, I
ask how FENZ has adjusted resources to meet demand since it's beginning in
2017.

 

Specifically I ask:

 

1.  Staff Numbers

Please provide paid employee numbers as at 1 December 2017 AND as at 1
December 2025, list by department in the most detailed way reasonably
possible so that it explains NHQ positions against local positions, i.e.
Firefighter, Risk Management, Regional Admin, NHQ Admin, Corporate,
National Executive etc.

 

2. Budget

The FENZ Budget has increased dramatically since NZFS, explain how the
levy has been spent with the best interests of the public, detail how the
increased budget has been spent in comparison to NZFS, what might be best
is to provide a report based pre 2017 and now with expenditure /
department codes, actual meaningful categories (i.e uniforms, branding,
wages, catering), not corporate jargon.

 

3.  Evaluation of resources in communities Has FENZ in the past 10 years,
done any evaluation of community growth, demand and FENZ resources in the
following areas': Hibiscus Coast, Hamilton & Selwyn? if so please provide
it.

 

4. Call Numbers

Please provide the total call numbers for each appliance over the last 10
years for the following stations (seperate by year):

Silverdale

Manly

Hamilton

Chartwell

Te Rapa

Lincoln

Rolleston

 

5. Response Targets

Please provide the percentage of times station areas met the various
response targets over the past 10 years for the following stations
(separate by year and response target) Silverdale Manly Hamilton Chartwell
Te Rapa Lincoln Rolleston

 

6. Building Issues

Are there any current recorded issues with buildings not meeting their
needs, having faults, or other concerns at the following locations? if so
please explain the issues or provide documents to explain AND when work is
being done to resolve this:

Silverdale

Manly

Chartwell

Lincoln

Rolleston

 

7. General

7a. Has FENZ considered the volunteer reliance and workload on Silverdale,
Manly, Rolleston and Lincoln? AND are their any plans to further staff
these locations with career firefighters?

7b. Has FENZ considered improving resources to growth areas' such as
Selwyn, Hamilton and Hibiscus Coast? Rolleston resources have remained the
same for many many years, yet their population has exploded 10 fold in 20
years, what is FENZ doing to accommodate that?

7c. Do FENZ have data on the levy received from various towns? if so, how
much has been received from the Rolleston Urban area?

 

Yours faithfully,

 

Harwood Wilson

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[8][FOI #33419 email]

 

Is [9][FENZ request email] the wrong address
for Official Information requests to Fire and Emergency New Zealand? If
so, please contact us using this form:

[10]https://fyi.org.nz/change_request/new?bo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[11]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

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--------------------------------------------------------------------------------------------------------------------
Notice:  This email and any attachments may contain information that may
be subject to an obligation of confidence or the subject of legal
privilege.
If you received it in error:
        1. Please let us know immediately by return email and then delete
the email and your reply.  
        2. You must not use, copy or disclose any of the information
contained in this email.
There is no warranty that this email is error or virus free.
If this is a private communication, it does not represent the views of the
organisation.

References

Visible links
2. mailto:[FENZ request email]
3. http://www.fireandemergency.nz/
4. mailto:[FOI #33419 email]
5. mailto:[email address]
6. mailto:[FOI #33419 email]
7. https://aka.ms/LearnAboutSenderIdentific...
8. mailto:[FOI #33419 email]
9. mailto:[FENZ request email]
10. https://fyi.org.nz/change_request/new?bo...
11. https://fyi.org.nz/help/officers
12. http://www.facebook.com/fireandemergencynz
13. http://www.youtube.com/fireandemergencynz
14. http://www.twitter.com/FireEmergencyNZ
15. http://www.instagram.com/fireandemergenc...
16. http://www.linkedin.com/company/fireande...
17. http://www.fireandemergency.nz/

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Tēnā koe Harwood

 

Please find attached correspondence from Fire and Emergency New Zealand |
Whakaratonga Iwi.

 

Ngā mihi,

 

Information Requests Team

 

[1]Description: Cato Server:WORK IN PROGRESS:FENZ:FENZ_Assets:FENZ
Logos:FENZ logos _Supplied to FENZ:FENZ Logos png:FENZ Logo_CMYK.png 

 E: [2][FENZ request email]

 W: [3]www.fireandemergency.nz

A: Fire and Emergency National Headquarters

     Level 7, 42-52 Willis Street, Wellington Central

     PO Box 2133, Wellington 6011

 

 

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--------------------------------------------------------------------------------------------------------------------
Notice:  This email and any attachments may contain information that may
be subject to an obligation of confidence or the subject of legal
privilege.
If you received it in error:
        1. Please let us know immediately by return email and then delete
the email and your reply.  
        2. You must not use, copy or disclose any of the information
contained in this email.
There is no warranty that this email is error or virus free.
If this is a private communication, it does not represent the views of the
organisation.

References

Visible links
2. mailto:[FENZ request email]
3. http://www.fireandemergency.nz/
4. http://www.facebook.com/fireandemergencynz
5. http://www.youtube.com/fireandemergencynz
6. http://www.twitter.com/FireEmergencyNZ
7. http://www.instagram.com/fireandemergenc...
8. http://www.linkedin.com/company/fireande...
9. http://www.fireandemergency.nz/

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Tēnā koe Harwood

 

Thank you for your email of 11 February 2026.

 

You are correct that the original response did not include the response
target data for Hamilton and Te Rapa. Please find attached an amended
Appendix Two which now includes this information. We apologise for the
oversight and any confusion it may have caused.

 

We have noted your comments regarding the response to question 2. We will
consider these and respond within the statutory timeframes set out in our
letter of 11 February 2026.

 

Please let us know if you require any further clarification in the
meantime.

 

Ngā mihi,

 

Information Requests Team

 

[1]Description: Cato Server:WORK IN PROGRESS:FENZ:FENZ_Assets:FENZ
Logos:FENZ logos _Supplied to FENZ:FENZ Logos png:FENZ Logo_CMYK.png 

 E: [2][FENZ request email]

 W: [3]www.fireandemergency.nz

A: Fire and Emergency National Headquarters

     Level 7, 42-52 Willis Street, Wellington Central

     PO Box 2133, Wellington 6011

 

 

-----Original Message-----

From: Harwood Wilson <[4][FOI #33419 email]>

Sent: Wednesday, 11 February 2026 10:52 pm

To: Official Information Requests
<[5][email address]>

Subject: Re: Correspondence from Fire and Emergency NZ – Ref: 20439

 

Dear Official Information Requests,

 

Thanks for the response to date,

 

However:

 

1. You have omitted the response target data for Hamilton and Te Rapa.

 

2. I am not satisfied that the annual report demonstrates at all how funds
are spent with the "best interests of the public" at mind, you should able
to indicate percentage of funds spent over years with the transition in
mind, i.e.

2016 we spent xx% on NHQ, 2025 we spent xx% on NHQ,

2016 we spent xx% on Gifts, 2025 we spent xx% on Gifts,

2016 we spent xx% on Region Costs, 2025 we spent xx% on Region Costs, The
information I requested is NOT publicly available, Please provide this
information regardless of if the organisational difference as I requested,
this is a reasonable information request.

 

Yours sincerely,

 

Harwood Wilson

 

-----Original Message-----

 

Tēnā koe Harwood

 

 

 

Please find attached correspondence from Fire and Emergency New Zealand | 
Whakaratonga Iwi.

 

 

 

Ngā mihi,

 

 

 

Information Requests Team

 

 

 

[1]Description: Cato Server:WORK IN PROGRESS:FENZ:FENZ_Assets:FENZ 
Logos:FENZ logos _Supplied to FENZ:FENZ Logos png:FENZ Logo_CMYK.png 

 

 E: [2][FENZ request email]

 

 W: [3][6]www.fireandemergency.nz

 

A: Fire and Emergency National Headquarters

 

     Level 7, 42-52 Willis Street, Wellington Central

 

     PO Box 2133, Wellington 6011

 

 

 

 

 

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-------------------------------------------------------------------

Please use this email address for all replies to this request:

[7][FOI #33419 email]

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[8]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

-------------------------------------------------------------------

 

 

 

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--------------------------------------------------------------------------------------------------------------------
Notice:  This email and any attachments may contain information that may
be subject to an obligation of confidence or the subject of legal
privilege.
If you received it in error:
        1. Please let us know immediately by return email and then delete
the email and your reply.  
        2. You must not use, copy or disclose any of the information
contained in this email.
There is no warranty that this email is error or virus free.
If this is a private communication, it does not represent the views of the
organisation.

References

Visible links
2. mailto:[FENZ request email]
3. http://www.fireandemergency.nz/
4. mailto:[FOI #33419 email]
5. mailto:[email address]
6. http://www.fireandemergency.nz/
7. mailto:[FOI #33419 email]
8. https://fyi.org.nz/help/officers
9. http://www.facebook.com/fireandemergencynz
10. http://www.youtube.com/fireandemergencynz
11. http://www.twitter.com/FireEmergencyNZ
12. http://www.instagram.com/fireandemergenc...
13. http://www.linkedin.com/company/fireande...
14. http://www.fireandemergency.nz/

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