UNCLASSIFIED
 
Kia ora Jenny
 
Extension of time limit for request under the Official Information Act
1982
 
Thank you for your email to the New Zealand Customs Service (Customs)
dated 3 November 2025, requesting the following information under the
Official Information Act 1982 (the Act):
 
“Dear New Zealand Customs Service,
 
1. Please provide a copy of the current training materials and any SOPs
relating to the Officer Safety and Tactics (OST) course.
2. What is the current number of OST trainers and what are their relevant
qualifications?
3. How many OST courses have been carried out in each of the last ten
years?
4. In each of the last ten years, how many injuries have been reported by
officers participating in OST courses?
5. How many recorded incidents of physical violence against Officers have
occurred in each of the last ten years?
6. On how many recorded occasions has an Officer successfully applied a
technique demonstrated during the OST course?
 
 Customs is unable to process your request within the original timeframe
because the consultations necessary to make a decision on your request are
such that a proper response to the request cannot reasonably be made
within the original time limit. Therefore, Customs is extending the
timeframe for response by an additional 20 working days, pursuant to
section 15A(1)(b) of the Act.”
 
The new due date for your request is 19 January 2025 Customs will provide
a response to you as soon as reasonably practicable and as soon as it
becomes available.
 
You have the right, by way of complaint to the Office of the Ombudsman
under section 28(3) of the Act, to seek an investigation and review of the
decision conveyed in this email. 
 
 
 
Ngâ mihi 
Correspondence, Reviews and Ministerial Servicing
New Zealand Customs Service | Te Mana Arai o Aotearoa
 
 
 
 
 
-----Original Message-----
From: Jenny Smith <[1][FOI #32707 email]>
Sent: Friday, 31 October 2025 14:26
To: OIA <[2][email address]>
Subject: Official Information request - Officer Safety and Tactics
 
Dear New Zealand Customs Service,
 
1. Please provide a copy of the current training materials and any SOPs
relating to the Officer Safety and Tactics (OST) course.
2. What is the current number of OST trainers and what are their relevant
qualifications?
3. How many OST courses have been carried out in each of the last ten
years?
4. In each of the last ten years, how many injuries have been reported by
officers participating in OST courses?
5. How many recorded incidents of physical violence against Officers have
occurred in each of the last ten years?
6. On how many recorded occasions has an Officer successfully applied a
technique demonstrated during the OST course?
 
This request is made under the Official Information Act 1982.
 
Yours faithfully,
Jenny Smith
 
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This is an Official Information request made via the FYI website.
 
Please use this email address for all replies to this request:
[3][FOI #32707 email]
 
Is [4][Customs request email] the wrong address for Official Information
requests to New Zealand Customs Service? If so, please contact us using
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If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
 
 
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according to their classification - [7]PSR Classifications Quick Guides.
 
UNCLASSIFIED

The information contained in this email is intended for the addressees and
is not necessarily the official view or communication of the New Zealand
Customs Service.

This email may contain information that is confidential or legally
privileged. If you received this in error, please:

* Reply promptly to that effect, remove this email and any replies from
your system.
* Do not act on this email in any other way.

 
UNCLASSIFIED

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