Complaints procedures broadcasts
David Farrar made this Official Information request to Broadcasting Standards Authority
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From: David Farrar
Dear Broadcasting Standards Authority,
S6(1)(ba) requires every broadcaster to broadcast every day a notice about the complaints procedure for the broadcaster.
I seek all documents, communications and records from the BSA in the last three years around monitoring of compliance of this statutory requirement. Specifically I am seeking information as to whether the BSA monitors compliance, and which broadcasters it monitors.
Yours faithfully,
David Farrar
From: BSA Info
Broadcasting Standards Authority
Kia ora
Thank you for emailing the Broadcasting Standards Authority.
The following information may assist you with your inquiry:
* Complaints must first be sent to the broadcaster, unless the complaint
is ONLY about the privacy standard (in which case the complaint can be
sent directly to us). If you wish to make a formal complaint to the
BSA about a broadcast programme, please ensure you have first
complained to the broadcaster.
* If you have complained to the broadcaster and you do not hear from
them within 20 working days, you can refer your complaint to us.
* If 20 working days have not yet passed since your original complaint,
the broadcaster still has time to consider your complaint.
* If you have received the broadcaster’s response and you are referring
your complaint to us for review, a member of our team will be in touch
shortly to outline next steps.
Please contact the [1]New Zealand Media Council if your complaint is about
content of newspapers, magazines and periodicals in circulation in New
Zealand including their websites
Please contact the [2]Advertising Standards Authority if your complaint is
about an advertisement (other than promotional material for a scheduled
programme).
For more information about what the BSA is able to consider, you can visit
the FAQs on our website.
Ngâ mihi mahana | Warm regards
BSA
References
Visible links
1. https://www.mediacouncil.org.nz/contact/
https://www.mediacouncil.org.nz/contact/
2. https://www.asa.co.nz/complaints/make-a-...
https://www.asa.co.nz/complaints/make-a-...
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