Kia ora,

Thank you for contacting ACC’s Government Services inbox.

If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.

 

The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.

 

For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.

If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].

For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).

For general queries, please visit: [4]Contact us (acc.co.nz).

 

 

Ngâ mihi,

Government Services

PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz

ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.

 

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Kia ora

Please find attached our response to your official information request
dated 11 August 2025. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us
a call on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
 
------------------- Original Message -------------------
From: SPENCER JONES <[FOI #31958 email]>;
Received: Mon Aug 11 2025 07:49:17 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Official Information request - Internal Policies and Legal
Precedents on ACC18 Overrides and Permanent Injury Compensation (PIC)

[You don't often get email from
[FOI #31958 email]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific... ]

Dear Accident Compensation Corporation,

Under the Official Information Act 1982, I request the following
information:

1. Any internal policy documents, guidelines, audit summaries, or quality
assurance procedures that reference or govern the override, substitution,
or non-acceptance of an ACC18 medical certificate, particularly in
relation to:

- Weekly compensation eligibility;
   - Permanent Injury Compensation (PIC) decisions;
   - Disputes or reassessments.

2. A list of any Employment Relations Authority (ERA) or Dispute
Resolution Services (DRS) cases since 2015 in which the ACC18 form or
override of provider certification was raised, contested, or referenced.

3. Any summary data or internal dashboards showing rates of:

- ACC18 overrides;
   - ACC18-to-PIC conversion denials;
   - Related internal audits or escalations.

If any of the above is not held, please confirm this under section 18(e)
and describe what reasonable steps were taken to determine this.

Kind regards,
Spencer Jones

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #31958 email]

Is [ACC request email] the wrong address for Official Information
requests to Accident Compensation Corporation? If so, please contact us
using this form:
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Disclaimer: This message and any reply that you make will be published on
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If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

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Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
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email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

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