Printed from https://fyi.org.nz/request/31958-internal-policies-and-legal-precedents-on-acc18-overrides-and-permanent-injury-compensation-pic on August 12, 2025 08:55

Internal Policies and Legal Precedents on ACC18 Overrides and Permanent Injury Compensation (PIC)

SPENCER JONES made this Official Information request to Accident Compensation Corporation

Currently waiting for a response from Accident Compensation Corporation, they must respond promptly and normally no later than (details and exceptions).

From: SPENCER JONES

Dear Accident Compensation Corporation,

Under the Official Information Act 1982, I request the following information:

1. Any internal policy documents, guidelines, audit summaries, or quality assurance procedures that reference or govern the override, substitution, or non-acceptance of an ACC18 medical certificate, particularly in relation to:

- Weekly compensation eligibility;
- Permanent Injury Compensation (PIC) decisions;
- Disputes or reassessments.

2. A list of any Employment Relations Authority (ERA) or Dispute Resolution Services (DRS) cases since 2015 in which the ACC18 form or override of provider certification was raised, contested, or referenced.

3. Any summary data or internal dashboards showing rates of:

- ACC18 overrides;
- ACC18-to-PIC conversion denials;
- Related internal audits or escalations.

If any of the above is not held, please confirm this under section 18(e) and describe what reasonable steps were taken to determine this.

Kind regards,
Spencer Jones

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From: Government Services
Accident Compensation Corporation

Kia ora,

Thank you for contacting ACC’s Government Services inbox.

If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.

 

The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.

 

For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.

If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].

For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).

For general queries, please visit: [4]Contact us (acc.co.nz).

 

 

Ngâ mihi,

Government Services

PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz

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