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Ministerial Services
PO Box 546, Wellington 6140
🖂 E: [1]OIA [email address]
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Tçnâ koe Emily,

 

I am writing to acknowledge receipt of your request for information about
Forms and support for complaint making at Oranga Tamariki Youth Justice
Residences under the [1]Official Information Act 1982.

 

We will endeavour to respond to you as soon as possible, and in any case,
no later than 6th June 2025 being 20 working days from our receipt of your
request on 8^th May 2025, as provided for under the Act.

 

If we are unable to respond to your request within those 20 working days,
we will notify you of an extension to that timeframe.

 

 

Your reference number is: OIA-CE-2025-02924

Nâku noa, nâ

 

Ministerial Services

PO Box 546, Wellington 6140

* E: [2]OIA [email address]

 

[3]Text Description automatically generated

 

 

 

-----Original Message-----
From: Emily O'Callaghan <[FOI #30926 email]>
Sent: Thursday, 8 May 2025 2:32 pm
To: OIA Requests (OT) <[email address]>
Subject: Official Information request - Forms and Support for Complaint
Making at Oranga Tamariki Youth Justice Residences

 

[You don't often get email from
[4][FOI #30926 email]. Learn why this is
important at [5]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear Oranga Tamariki—Ministry for Children,

 

Under the Official Information Act 1982, I request the following
information about the formal complaints process for young people in Oranga
Tamariki Youth Justice residences:

 

1. What are the step-by-step procedures a young person must follow to make
a complaint inside a Youth Justice residence?

2. Who can rangatahi speak to about a complaint (e.g., staff members,
advocates, external agencies)? Are there designated complaints officers?

3. Is there a standardised form for complaints? If so, please provide a
copy or template.

4. How is the complaints process explained to rangatahi (e.g., pamphlets,
posters, verbal explanations)?

3. What support (e.g., cultural, legal, or advocacy services) is available
to assist rangatahi in making complaints?

4. How are complaints logged and tracked internally? Are rangatahi given
reference numbers or updates? What is the typical timeframe for resolving
complaints?

5. What measures exist to prevent retaliation against rangatahi who
complain?

6. Are complaints ever referred to external bodies (e.g., Ombudsman,
Independent Children’s Monitor)? If so, under what circumstances?

7. Have there been any recent updates (since 2020) to the complaints
process? If so, please provide details.

 

I prefer electronic copies of documents where possible. If any information
is withheld, please cite the relevant OIA section.

 

Yours faithfully,

 

Emily O'Callaghan

 

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------------------------------- This email message is intended solely for
the person or entity to which it is addressed. The information it contains
may be confidential and legally privileged. Any retransmission,
dissemination or other sharing of the contents of this email with
unauthorised persons may be unlawful. If you are not the intended
recipient, please notify us immediately and destroy all copies of this
email. Thank you. Oranga Tamariki-Ministry for Children accepts no
responsibility for changes made to this email or to any attachments after
transmission. ------------------------------

References

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