Forms and Support for Complaint Making at Oranga Tamariki Youth Justice Residences
Emily O'Callaghan made this Official Information request to Oranga Tamariki—Ministry for Children
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From: Emily O'Callaghan
Dear Oranga Tamariki—Ministry for Children,
Under the Official Information Act 1982, I request the following information about the formal complaints process for young people in Oranga Tamariki Youth Justice residences:
1. What are the step-by-step procedures a young person must follow to make a complaint inside a Youth Justice residence?
2. Who can rangatahi speak to about a complaint (e.g., staff members, advocates, external agencies)? Are there designated complaints officers?
3. Is there a standardised form for complaints? If so, please provide a copy or template.
4. How is the complaints process explained to rangatahi (e.g., pamphlets, posters, verbal explanations)?
3. What support (e.g., cultural, legal, or advocacy services) is available to assist rangatahi in making complaints?
4. How are complaints logged and tracked internally? Are rangatahi given reference numbers or updates? What is the typical timeframe for resolving complaints?
5. What measures exist to prevent retaliation against rangatahi who complain?
6. Are complaints ever referred to external bodies (e.g., Ombudsman, Independent Children’s Monitor)? If so, under what circumstances?
7. Have there been any recent updates (since 2020) to the complaints process? If so, please provide details.
I prefer electronic copies of documents where possible. If any information is withheld, please cite the relevant OIA section.
Yours faithfully,
Emily O'Callaghan
From: OIA Requests (OT)
Tēnā koe
Thank you for your email to the Oranga Tamariki Official Information Act
request inbox.
The Ministerial Services team will respond to you as soon as possible.
Please note: This inbox is monitored 8am – 4pm, Monday to Friday
(excluding Public Holidays).
Nāku noa, nā
Ministerial Services
PO Box 546, Wellington 6140
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From: OIA Requests (OT)
Tçnâ koe Emily,
I am writing to acknowledge receipt of your request for information about
Forms and support for complaint making at Oranga Tamariki Youth Justice
Residences under the [1]Official Information Act 1982.
We will endeavour to respond to you as soon as possible, and in any case,
no later than 6th June 2025 being 20 working days from our receipt of your
request on 8^th May 2025, as provided for under the Act.
If we are unable to respond to your request within those 20 working days,
we will notify you of an extension to that timeframe.
Your reference number is: OIA-CE-2025-02924
Nâku noa, nâ
Ministerial Services
PO Box 546, Wellington 6140
* E: [2]OIA [email address]
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Request for information on complaints and grievances processes in Oranga Tamariki Youth Justice residences
To Oranga Tamariki—Ministry for Children by Emily O'Callaghan
