This is an HTML version of an attachment to the Official Information request 'Forms and Support for Complaint Making at Oranga Tamariki Youth Justice Residences'.






























An advocate 
can come to 
I can ask  
meetings with 
staff for an  
me and help 
advocate or  
my voice to 
I can ask on  
be heard.
my What’s Up? form.
It is my right to have 
an advocate to help me  1982
get my message across Act 
An advocate helps me by:
Information 
• Explaining to me about my rights while I am in
residence.
• Helping me to ask for information
Official   that I need.
• Supporting me to share my views when decisions
are being made about me or on anything else that
is important to me.
Under 
• Helping me to use the grievance process if I want
to complain about something.
Released 
I can talk to my advocate 
An advocate can 
about any worries that I 
be any person 
have.
that I trust, or a 
Kaiwhakamana 
(Advocate) from 
VOYCE - 
Whakarongo Mai.



IN-CONFIDENCE 
Whāia te Māramatanga 
What’s Up form 
       
Form Number: 
Name 
Date 
Who is your advocate? 
Name of advocate: 
 or     VOYCE - Whakaronga Mai  
I don’t want an advocate 
An advocate is someone who will support you to express your views, and help you stand up for your rights! 
Your advocate will be asked to support you in all grievance meetings 
You have the right at any time to change or remove your advocate from your grievance or to decide that you would like 
an advocate. 
 Do you have a: 
 COMPLAINT  
  SUGGESTION 
 FEEDBACK  
  Please tick one.  
Complaint - when you believe something is wrong or if you think you’ve been treated unfairly 
Suggestion - if you would like to see something changed 
Feedback - when you want to tel  us about something you enjoyed or didn’t enjoy 
Let us know what’s up... 
Practice guidance: When kaimahi or a Kaiwhakamana write the grievance on behalf of the young person, 
please ensure you write on the form "written on behalf by FULL NAME" 
Under Official Information Act 1982
Released 



IN-CONFIDENCE 
Whāia te Māramatanga 
What’s Up form 
Under Official Information Act 1982
Released 
If you leave the residence before your complaint is sorted, we wil  let you know what’s happened. 

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