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Ministerial Services
PO Box 546, Wellington 6140
🖂 E: [1]OIA [email address]
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Tçnâ koe Emily,

 

I am writing to acknowledge receipt of your request for information about
Request for information on complaints and grievances processes in Oranga
Tamariki Youth Justice residences under the [1]Official Information Act
1982.

 

We will endeavour to respond to you as soon as possible, and in any case,
no later than 6^th June 2025, being 20 working days from our receipt of
your request on 8^th M ay 2025, as provided for under the Act.

 

If we are unable to respond to your request within those 20 working days,
we will notify you of an extension to that timeframe.

 

 

Your reference number is: OIA-CE-2025-02923

Nâku noa, nâ

 

Ministerial Services

PO Box 546, Wellington 6140

* E: [2]OIA [email address]

 

[3]Text Description automatically generated

 

 

-----Original Message-----
From: Emily O'Callaghan <[FOI #30925 email]>
Sent: Thursday, 8 May 2025 2:18 pm
To: OIA Requests (OT) <[email address]>
Subject: Official Information request - Request for information on
complaints and grievances processes in Oranga Tamariki Youth Justice
residences

 

[You don't often get email from
[4][FOI #30925 email]. Learn why this is
important at [5]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear Oranga Tamariki—Ministry for Children,

 

Under the Official Information Act 1982, I request the following
information to assist with my honours research project on complaints
procedures in Oranga Tamariki Youth Justice residences:

 

- Copies of all current internal policies, guidelines, and standard
operating procedures (SOPs) related to the handling of complaints by
rangatahi in Youth Justice residences.

- Any documents outlining the purpose, scope, and intended outcomes of the
complaints process.

- Aggregated statistical data (e.g., annual numbers, types, and outcomes
of complaints) from the past five years (2019–2024) regarding complaints
made by rangatahi in Youth Justice residences.

- Any internal reports, evaluations, or reviews assessing the
effectiveness of the complaints process.

- Any internal analyses, memos, or research conducted by Oranga Tamariki
on challenges to complaints reporting (e.g., fear of retaliation, cultural
barriers, or "anti-snitching" norms among rangatahi).

- Any proposals, pilot programs, or policy considerations for alternative
dispute resolution or restorative justice models within Youth Justice
residences.

 

If any of the requested information cannot be released in full, please
cite the relevant section of the OIA justifying withholding and provide
any available excerpts.

 

I would prefer to receive this information in electronic format where
possible. Please advise if any charges apply.

 

As per the OIA, I expect a response within 20 working days. If this
request needs to be transferred to another agency, please notify me as
soon as possible.

 

Yours sincerely:

Emily O'Callaghan

University of Auckland BA/LLB(Hons) student

 

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This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[6][FOI #30925 email]

 

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Information requests to Oranga Tamariki—Ministry for Children? If so,
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Disclaimer: This message and any reply that you make will be published on
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If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

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------------------------------- This email message is intended solely for
the person or entity to which it is addressed. The information it contains
may be confidential and legally privileged. Any retransmission,
dissemination or other sharing of the contents of this email with
unauthorised persons may be unlawful. If you are not the intended
recipient, please notify us immediately and destroy all copies of this
email. Thank you. Oranga Tamariki-Ministry for Children accepts no
responsibility for changes made to this email or to any attachments after
transmission. ------------------------------

References

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2. mailto:[email address]
4. mailto:[FOI #30925 email]
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7. mailto:[Oranga Tamariki request email]
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