Printed from https://fyi.org.nz/request/30537-transdev-rail-public-transport-provider-contract on November 04, 2025 19:05

Transdev Rail Public Transport Provider Contract

Iain Palmer made this Official Information request to Wellington Regional Council

The request was partially successful.

From: Iain Palmer

Dear Wellington Regional Council,

Can you please provide a copy of the contract between Transdev and the Council to provide public rail transport services as part of the Metlink network?

In particular, we are interested in the agreed service level for Wairarapa Train Services and what does and does not constitute the provision of the said service, examples being;
- bus replacements
- reduced carriages
- cancelled services
- delayed services

Furthermore, please advise when and the reasoning for penalties have been applied to Transdev for failure to provide the agreed Wairarapa service level.

Yours faithfully,

Iain Palmer

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From: Records
Wellington Regional Council

Kia ora Iain,

 

Acknowledgement of Request for Information under the Local Government
Official Information and Meetings Act 1987.

                                    

Thank you for your email received on 26 March 2025, requesting information
regarding the Transdev Rail Public Transport Provider Contract.

 

A reply to your request will be sent to you by 28 April 2025 within 20
working days of the request being received.

 

Please note that it is our policy to proactively release our responses to
official information requests on our website where appropriate. Personal
information will not be included.

 

Ngā mihi,

Darrell
Information Management Team           

 

For Luke Troy

Group Manager

Strategy

Greater Wellington Regional Council

 

 

 

 

ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.

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From: Samantha Gain
Wellington Regional Council

Attachment image001.png
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Attachment Response to LGOIMA 2025 110.pdf
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Tēnā koe Iain

 

Request for information 2025-110

 

I refer to your request for information dated 26 March 2025, which was
received by Greater Wellington Regional on 26 March 2025.

 

Our response is enclosed.

 

Ngā mihi

Samantha Gain | she/her
Kaiwhakahaere Matua Metlink | Group Manager Metlink
Metlink
100 Cuba St, Te Aro, Wellington 6011 | PO Box 11646, Manners St,
Wellington 6142  

Follow us online: [1]Facebook
To find out how to plan your journey, go to metlink.org.nz

[2]Metlink Co Branded logo

 

ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.

References

Visible links
1. https://www.facebook.com/MetlinkOnOurWay/

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Anyone:
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