Tēnā koe

I acknowledge receipt of your Official Information Act 1982 (OIA) request below.
Your reference number is IR-01-25-1420.
You can expect a response to your request on or before 13 February 2025 unless an extension is needed.

Please note this due date reflects the non-working days over the holiday period, as per the provisions of the Official Information Act.
Ngā mihi
Lisa
Ministerial Services
Police National Headquarters

-----Original Message-----
From: Sam Redmond <[FOI #29746 email]>
Sent: Tuesday, January 14, 2025 8:24 PM
To: Ministerial Services <[email address]>
Subject: [EXTERNAL] Official Information request - Software Utilisation, Costs, and Future Capabilities in NZ Police Operations

CAUTION: This email originated from outside the New Zealand Police Network. DO NOT click links or open attachments unless you recognise the sender and are assured that the content is safe.

Dear New Zealand Police,

Pursuant to the Official Information Act 1982, I am writing to request information regarding software utilised by the New Zealand Police, particularly in operational and investigative contexts. Specifically, I seek the following details:

List of Software:
- A comprehensive list of software tools developed in-house by the New Zealand Police, such as the Investigation Management Tool (IMT).
- A list of externally procured software solutions used by emergency call operators, dispatchers, detectives, and police officers.

Costs for In-House Software:
- The estimated annual costs incurred in the development, maintenance, and updates of in-house software for the last five financial years (2019–2024). If detailed yearly costs are unavailable, an aggregated figure would suffice.
- How many employees in the organisation are assigned to software development and upkeep (headcount or FTE)?
- What are the primary applications in focus for the software team in 2025?

Costs for External Tools:
- The annual expenditure on external software solutions relevant to the scope above, broken down by software title or vendor for the last five financial years (2019–2024).

Capabilities and Limitations:
- For investigative and case management tools, what features are currently in place to facilitate advanced search of case evidence and cross referencing with other data sources, and are there any limitations in this process?
- If translators are utilised for emergency calls, what is the average response time for connecting a translator to a non-English-speaking caller?

Emergency Call Technology:
What technology is currently deployed for real-time processing of emergency call data? Specifically, are there systems in place for:
i. Real-time transcription of calls into text.
ii. Live translation of emergency calls in multiple languages.

Future Plans:
- Are there any planned upgrades, trials, or evaluations for incorporating AI or machine learning technologies into case management, image processing, or call center operations?
- If yes, what challenges are these plans aiming to address, and what budgetary allocations have been made?
- For new software acquisitions, what are the standard evaluation criteria and timelines? How are features, security, and costs prioritised in decision-making?

If fulfilling this request requires a more specific framing or scope adjustment, I am happy to work with you to refine the request. Additionally, if there are concerns regarding the collation of detailed cost breakdowns, I request summaries or high-level data to expedite the response.

Thank you for considering my request. I look forward to your response within the statutory time frame. Please let me know if further details are needed.

Yours sincerely,

Sam Redmond

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