Tenancy services - Bond refund totals & signature mismatches
Miss W. Forest made this Official Information request to Ministry of Business, Innovation & Employment
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From: Miss W. Forest
Dear Ministry of Business, Innovation & Employment,
Please provide relating to Tenancy bonds & refunds:
1. The total number of bond refund forms received in current FY
2. The total number of signature mismatches or invalid in current FY in forms received
3. The total number of emails currently sitting in the shared Inbox of bonds AT tenancy.govt.nz which some or all may or may not contain govt identification documents when signature validation failed and where people may have copied ID documents in cleartext over email
4. The business & technical requirements, high level and low level design of the bonds system including refunds processing including signature validation and verification.
5. Assessment document against Human Rights Act, New Zealand Public Health and Disability Act 2000 and Bill of Rights Act assessment especially.
6. List of information sharing arrangements active relating to outstanding and historical bond information.
Yours faithfully,
Miss W. Forest
From: NoReplyMinisterialServices
Ministry of Business, Innovation & Employment
Kia ora W Forest,
On behalf of the Ministry of Business, Innovation and Employment I
acknowledge your email of 20/11/2024 requesting, under the Official
Information Act 1982, the following:
1. The total number of bond refund forms received in current FY
2. The total number of signature mismatches or invalid in current FY in
forms received
3. The total number of emails currently sitting in the shared Inbox of
bonds AT tenancy.govt.nz which some or all may or may not contain govt
identification documents when signature validation failed and where people
may have copied ID documents in cleartext over email
4. The business & technical requirements, high level and low level design
of the bonds system including refunds processing including signature
validation and verification.
5. Assessment document against Human Rights Act, New Zealand Public Health
and Disability Act 2000 and Bill of Rights Act assessment especially.
6. List of information sharing arrangements active relating to outstanding
and historical bond information.
We will endeavour to respond to your request as soon as possible, and no
later than 18/12/2024, being 20 working days after the day your request
was received. If we are unable to respond to your request by then, we will
notify you of an extension of that timeframe. If you have any enquiries
regarding your request feel free to contact us via email to
[1][MBIE request email].
Nāku noa, nā
Ministerial Services
Corporate Services, Finance & Enablement
Ministry of Business, Innovation & Employment
15 Stout Street, Wellington 6011 | P O Box 1473 Wellington 6140
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From: NoReplyMinisterialServices
Ministry of Business, Innovation & Employment
Kia ora Miss W Forest
Thank you for your request for information.
We note questions 4 and 5 of this request are identical to another request
we received from you on the same day, reference number REQ-0006568.
We will respond to questions 1, 2, 3 and 6 of this request with this
information release, however, for all information regarding questions 4
and 5 please refer to the other information request you hold with us.
Ngā mihi
Ministerial Services
------------------- Original Message -------------------
From: [FOI #29255 email];
Received: Wed Nov 20 2024 03:44:11 GMT+1300 (New Zealand Daylight Time)
To: OIA <[MBIE request email]>;
Subject: Official Information request - Tenancy services - Bond refund
totals & signature mismatches
Dear Ministry of Business, Innovation & Employment,
Please provide relating to Tenancy bonds & refunds:
1. The total number of bond refund forms received in current FY
2. The total number of signature mismatches or invalid in current FY in
forms received
3. The total number of emails currently sitting in the shared Inbox of
bonds AT tenancy.govt.nz which some or all may or may not contain govt
identification documents when signature validation failed and where people
may have copied ID documents in cleartext over email
4. The business & technical requirements, high level and low level design
of the bonds system including refunds processing including signature
validation and verification.
5. Assessment document against Human Rights Act, New Zealand Public Health
and Disability Act 2000 and Bill of Rights Act assessment especially.
6. List of information sharing arrangements active relating to outstanding
and historical bond information.
Yours faithfully,
Miss W. Forest
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From: NoReplyMinisterialServices
Ministry of Business, Innovation & Employment
Kia ora
Please see attached our response to your request for information under the
Official Information Act 1982.
Ngā mihi nui,
Ministerial Services
Ministry of Business, Innovation and Employment
15 Stout Street, Wellington 6011 | PO Box 1473, Wellington 6140
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