Kia ora Kate,

Thank you for your Official Information Request dated 3rd September 2024.

You have requested: 

* Complete copies of all reviews that have been taken down, including the original content, date of posting, and the name or alias of the reviewer (if available)

* Details of the reasons for the removal of each review.

* Any correspondence or communications related to the removal of these reviews.

Your request for Official Information has been reviewed and subsequently
refused as per section Section 18 (e) & (g) of the Official Information
Act 1982.

[1]Section 18 - Refusal of requests (Official Information Act 1982)

“A request made in accordance with [2]section 12 may be refused only for 1
or more of the following reasons, namely:

(e) that the document alleged to contain the information requested does
not exist or, despite reasonable efforts to locate it, cannot be found:

(g) that the information requested is not held by the department or
venture or Minister of the Crown or organization”

To be clear, the reason for refusing your request under the Official
Information Act is that your request pertains to documents and information
not held by Plimmerton School.

Plimmerton School is not responsible for, nor does it keep records of 
“Reviews” left on external websites such as Google or School Parrot.
Neither is Plimmerton School required to keep such information.

You should be aware that any member of the public can read a review on a
public website and “report” them as not adhering to the guidelines set out
by that organization, in this case Google or School Parrot.

Should any member of the public wish to report a “review” to Google they
are free to do so. Google will consider the reporting of the “review”
against its guidelines, and only Google can remove a review from its
website, not Plimmerton School as you suggest. 

Google’s Review Reporting guidelines are as follows…

Off topic - A review doesn’t pertain to an experience at or with this
business.

Spam - Review is from a bot, a fake account, or contains ads and
promotions.

Conflict of interest - Review is from someone affiliated with business or
a competitor's business.

Profanity - Review contains swear words, has sexually explicit language,
or details graphic violence.

Bullying or Harassment - Review personally attacks a specific individual.

Discrimination or Hate speech - Review has harmful language about an
individual or group based on identity.

Personal Information - Review contains personal information, such as an
address or phone number.

Not helpful - Review doesn’t help people decide whether to go to this
place.

As you can see, there are a number of reasons why any member of the public
would wish to report a Google review.

School Parrot also has guidelines in respect to what can be reported by
any member of the public in regards to the reviews left on its website.
These are as follows…

* Bad Language

* Name mentioning

* Hateful or threatening content

* Harmful content

* Harassment or abuse

* Not credible

Just like Google, any member of the public reading a School Parrot
“review” can report it, it is then up to School Parrot to consider that
report and remove the “review” if it breaches the aforementioned
guidelines. 

Plimmerton School can not remove reviews from School Parrot as you
suggest, only School Parrot can remove reviews from its own website.

In summary,

* Plimmerton School does not keep any records or documents regarding “reviews” left on public websites such as Google or School Parrot, nor is it required to.

* Any member of the public can report a review written on Google or School Parrot.

* Once it is reported, it is up to Google or School Parrot to remove a review from their website, and they will do so if it is found to breach their guidelines.

* Plimmerton School can therefore not give you the information you requested, and your insinuation that Plimmerton School is responsible for removing the reviews from Google and School Parrot is incorrect.

Nga mihi nui, 
Rebecca

---------- Forwarded message ---------
From: Office Office <[3][Plimmerton School request email]>
Date: Tue, Sep 3, 2024 at 1:59 PM
Subject: Fwd: Official Information request - Information on reviews
To: Executive Officer <[4][email address]>

Nga mihi nui
Suzie
[5]Email Signature - Office FINAL.png

---------- Forwarded message ---------
From: kate <[6][FOI #28290 email]>
Date: Tue, 3 Sept 2024 at 13:42
Subject: Official Information request - Information on reviews
To: OIA/LGOIMA requests at Plimmerton School
<[7][Plimmerton School request email]>

Dear Plimmerton School,

I am writing to request, under the Official Information Act, full copies
of all reviews that have been deleted or removed by the School from both
Google Reviews and School Parrot platforms/websites.

Specifically, I request the following information:

Complete copies of all reviews that have been taken down, including the
original content, date of posting, and the name or alias of the reviewer
(if available).

Details of the reasons for the removal of each review.

Any correspondence or communications related to the removal of these
reviews.

Please confirm receipt of this request and inform me of the timeframe
within which I can expect the information to be provided. If any of the
requested information cannot be provided, please supply a detailed reason
as to why it is exempt from release under the Act.

Yours faithfully,

kate

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Kia ora Kate,

Thanks, we know what information is required to be reviewed and provided
to you for an Official Information Act request.

As previously stated on 4th September when your request was reviewed all
relevant information was considered, and the decision was made to refuse
your Official Information Act request as per Section 18 (e)(g) of the
Official Information Act 1982, as the information you seek does not exist
with regards to the School or the Boards involvement in removing “reviews”
left on the Google and School Parrot websites. 

I anticipate that this reply won’t satisfy your request, but please know
that we are not trying to be obstructive, we simply do not have
information related to your OIA request with which to provide you.

Regards, 
Rebecca Smith
Executive Officer/Kaiwhakahaere Matua
Tel:  04-2338677
[1]www.plimmerton.school.nz
On Thu, Sep 5, 2024 at 10:01 AM kate
<[2][FOI #28290 email]> wrote:

Dear Executive Officer,

An Official information request also relates to any information held by
an agency subject to the OIA or LGOIMA. This includes:

documents, reports, memoranda, letters, emails and drafts
non-written information, such as video or tape recordings
the reasons for any decisions that have been made about you
manuals that set out internal rules, principles, policies or guidelines
for decision-making
agendas and minutes of meetings, including those not open to the public.
Official information also includes information which is known to an
agency but has not yet been written down.

I am aware there of board information around the reviews which falls
under my request.
Yours sincerely,

kate

-----Original Message-----

Kia ora Kate,

 Thank you for your Official Information Request dated 3rd September
2024.

 You have requested: 

 * Complete copies of all reviews that have been taken down, including
the original content, date of posting, and the name or alias of the
reviewer (if available)

 * Details of the reasons for the removal of each review.

 * Any correspondence or communications related to the removal of these
reviews.

 Your request for Official Information has been reviewed and
subsequently
 refused as per section Section 18 (e) & (g) of the Official Information
 Act 1982.

 [1]Section 18 - Refusal of requests (Official Information Act 1982)

 “A request made in accordance with [2]section 12 may be refused only
for 1
 or more of the following reasons, namely:

 (e) that the document alleged to contain the information requested does
 not exist or, despite reasonable efforts to locate it, cannot be found:

 (g) that the information requested is not held by the department or
 venture or Minister of the Crown or organization”

 To be clear, the reason for refusing your request under the Official
 Information Act is that your request pertains to documents and
information
 not held by Plimmerton School.

 Plimmerton School is not responsible for, nor does it keep records of 
 “Reviews” left on external websites such as Google or School Parrot.
 Neither is Plimmerton School required to keep such information.

 You should be aware that any member of the public can read a review on
a
 public website and “report” them as not adhering to the guidelines set
out
 by that organization, in this case Google or School Parrot.

 Should any member of the public wish to report a “review” to Google
they
 are free to do so. Google will consider the reporting of the “review”
 against its guidelines, and only Google can remove a review from its
 website, not Plimmerton School as you suggest. 

 Google’s Review Reporting guidelines are as follows…

 Off topic - A review doesn’t pertain to an experience at or with this
 business.

 Spam - Review is from a bot, a fake account, or contains ads and
 promotions.

 Conflict of interest - Review is from someone affiliated with business
or
 a competitor's business.

 Profanity - Review contains swear words, has sexually explicit
language,
 or details graphic violence.

 Bullying or Harassment - Review personally attacks a specific
individual.

 Discrimination or Hate speech - Review has harmful language about an
 individual or group based on identity.

 Personal Information - Review contains personal information, such as an
 address or phone number.

 Not helpful - Review doesn’t help people decide whether to go to this
 place.

 As you can see, there are a number of reasons why any member of the
public
 would wish to report a Google review.

 School Parrot also has guidelines in respect to what can be reported by
 any member of the public in regards to the reviews left on its website.
 These are as follows…

 * Bad Language

 * Name mentioning

 * Hateful or threatening content

 * Harmful content

 * Harassment or abuse

 * Not credible

 Just like Google, any member of the public reading a School Parrot
 “review” can report it, it is then up to School Parrot to consider that
 report and remove the “review” if it breaches the aforementioned
 guidelines. 

 Plimmerton School can not remove reviews from School Parrot as you
 suggest, only School Parrot can remove reviews from its own website.

 In summary,

 * Plimmerton School does not keep any records or documents regarding
“reviews” left on public websites such as Google or School Parrot, nor
is it required to.

 * Any member of the public can report a review written on Google or
School Parrot.

 * Once it is reported, it is up to Google or School Parrot to remove a
review from their website, and they will do so if it is found to breach
their guidelines.

 * Plimmerton School can therefore not give you the information you
requested, and your insinuation that Plimmerton School is responsible
for removing the reviews from Google and School Parrot is incorrect.

 Nga mihi nui, 
 Rebecca

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[3][FOI #28290 email]

Disclaimer: This message and any reply that you make will be published
on the internet. Our privacy and copyright policies:
[4]https://urldefense.proofpoint.com/v2/url...

If you find this service useful as an Official Information officer,
please ask your web manager to link to us from your organisation's OIA
or LGOIMA page.

-------------------------------------------------------------------

References

Visible links
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hide quoted sections

Mōrena Kate, 
Thank you for your amended OIA request regarding access to all information
held by the School related to reviews on both Google Reviews and School
Parrot platforms/websites.
I hope to be in a position to reply to this latest request by the end of
this week.
Regards, 
Rebecca Smith
Executive Officer/Kaiwhakahaere Matua
Tel:  04-2338677
[1]www.plimmerton.school.nz
On Thu, Sep 12, 2024 at 2:11 PM kate
<[2][FOI #28290 email]> wrote:

Dear Executive Officer,

I am writing to amend the request, under the Official Information Act
1982, access to all information held by the School related to reviews on
both Google Reviews and School Parrot platforms/websites.

This request includes, but is not limited to:

Complete copies of all reviews, including the original content, date of
posting, and the name or alias of the reviewer (if available).
    Details of the reasons for any actions taken regarding these
reviews, including removals or modifications.
    Any correspondence or communications related to the reviews.
    Documents, reports, memoranda, letters, emails, and drafts
pertaining to these reviews.
    Non-written information, such as video or tape recordings, related
to these reviews.
    The reasons for any decisions made about these reviews.
    Manuals that set out internal rules, principles, policies, or
guidelines for review management.
    Agendas and minutes of meetings, including those not open to the
public, that discuss these reviews.
    Any information known to the School but not yet written down
regarding the handling of these reviews.

Please confirm receipt of this request and provide me with a timeframe
for when I can expect the information to be supplied. If any of the
requested information cannot be provided, please provide a detailed
explanation as to why it is exempt from release under the Act.

Yours sincerely,

Kate

-----Original Message-----

Kia ora Kate,

 Thanks, we know what information is required to be reviewed and
provided
 to you for an Official Information Act request.

 As previously stated on 4th September when your request was reviewed
all
 relevant information was considered, and the decision was made to
refuse
 your Official Information Act request as per Section 18 (e)(g) of the
 Official Information Act 1982, as the information you seek does not
exist
 with regards to the School or the Boards involvement in removing
“reviews”
 left on the Google and School Parrot websites. 

 I anticipate that this reply won’t satisfy your request, but please
know
 that we are not trying to be obstructive, we simply do not have
 information related to your OIA request with which to provide you.

 Regards, 
 Rebecca Smith
 Executive Officer/Kaiwhakahaere Matua
 Tel:  04-2338677
 [1][3]http://www.plimmerton.school.nz

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[4][FOI #28290 email]

Disclaimer: This message and any reply that you make will be published
on the internet. Our privacy and copyright policies:
[5]https://urldefense.proofpoint.com/v2/url...

If you find this service useful as an Official Information officer,
please ask your web manager to link to us from your organisation's OIA
or LGOIMA page.

-------------------------------------------------------------------

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hide quoted sections

Kia ora Kate, 
Please find attached the following documents related to your amended OIA
request for all information held by the School related to reviews on both
Google Reviews and School Parrot platforms/websites.

* Email dated 14/06/2024 regarding an item to be added to the next
meeting agenda, being online reviews.
* A section of In Committee minutes dated 04/07/2024 regarding a
discussion held about online reviews.
* A document tabled during an In Committee meeting held on 04/07/2024,
being a Timeline of online reviews.
* Emails dated 12/09/2024 regarding an anonymous board letter, being the
board's response to an open letter posted as an online review.
* Email dated 01/10/2024 regarding setting up a basic School Parrot
account.
* Email dated 03/10/2024 regarding my personal feedback to School Parrot
about their review removal process.

To the best of my knowledge, and that of the Board Chair, this is all the
information held by the School related to online reviews either on Google
Reviews or the School Parrot platforms.
Regards, 
Rebecca Smith
Executive Officer/Kaiwhakahaere Matua
Tel:  04-2338677
[1]www.plimmerton.school.nz
On Mon, Sep 23, 2024 at 11:16 AM Executive Officer
<[2][email address]> wrote:

Mōrena Kate, 
Thank you for your amended OIA request regarding access to all
information held by the School related to reviews on both Google Reviews
and School Parrot platforms/websites.
I hope to be in a position to reply to this latest request by the end of
this week.
Regards, 
Rebecca Smith
Executive Officer/Kaiwhakahaere Matua
Tel:  04-2338677
[3]www.plimmerton.school.nz
On Thu, Sep 12, 2024 at 2:11 PM kate
<[4][FOI #28290 email]> wrote:

Dear Executive Officer,

I am writing to amend the request, under the Official Information Act
1982, access to all information held by the School related to reviews
on both Google Reviews and School Parrot platforms/websites.

This request includes, but is not limited to:

Complete copies of all reviews, including the original content, date
of posting, and the name or alias of the reviewer (if available).
    Details of the reasons for any actions taken regarding these
reviews, including removals or modifications.
    Any correspondence or communications related to the reviews.
    Documents, reports, memoranda, letters, emails, and drafts
pertaining to these reviews.
    Non-written information, such as video or tape recordings, related
to these reviews.
    The reasons for any decisions made about these reviews.
    Manuals that set out internal rules, principles, policies, or
guidelines for review management.
    Agendas and minutes of meetings, including those not open to the
public, that discuss these reviews.
    Any information known to the School but not yet written down
regarding the handling of these reviews.

Please confirm receipt of this request and provide me with a timeframe
for when I can expect the information to be supplied. If any of the
requested information cannot be provided, please provide a detailed
explanation as to why it is exempt from release under the Act.

Yours sincerely,

Kate

-----Original Message-----

Kia ora Kate,

 Thanks, we know what information is required to be reviewed and
provided
 to you for an Official Information Act request.

 As previously stated on 4th September when your request was reviewed
all
 relevant information was considered, and the decision was made to
refuse
 your Official Information Act request as per Section 18 (e)(g) of the
 Official Information Act 1982, as the information you seek does not
exist
 with regards to the School or the Boards involvement in removing
“reviews”
 left on the Google and School Parrot websites. 

 I anticipate that this reply won’t satisfy your request, but please
know
 that we are not trying to be obstructive, we simply do not have
 information related to your OIA request with which to provide you.

 Regards, 
 Rebecca Smith
 Executive Officer/Kaiwhakahaere Matua
 Tel:  04-2338677
 [1][5]http://www.plimmerton.school.nz

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[6][FOI #28290 email]

Disclaimer: This message and any reply that you make will be published
on the internet. Our privacy and copyright policies:
[7]https://urldefense.proofpoint.com/v2/url...

If you find this service useful as an Official Information officer,
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or LGOIMA page.

-------------------------------------------------------------------

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